Help & FAQs

Why Rocket Internet?

Rocket Internet was built with simplicity in mind. One flat price. No contracts. No hidden fees. The price you see is the price you pay.

We keep it simple:

  • Fast & Reliable – High-speed internet you can count on.
  • Fair & Affordable – No intro rates, surprise charges, or upsells you don’t need.
  • Flexible – Prepaid service you can cancel anytime.

Most internet providers want to sell you extras you didn’t ask for. We don’t. Our focus is delivering dependable, modern internet at a fair price – so you can stay connected without the headaches.

Contact Us

Email Addresses

Customer Service Hours

  • Standard hours: Monday–Friday, 8:00 AM – 5:00 PM
  • Weekend & Holiday coverage: Orders submitted outside business hours (including weekends/holidays) will be processed the next business day.

Order Processing & Scheduling

  • Processing may take up to 1 business day.
  • Orders received after 2 PM Friday are processed the following business day (typically Monday, unless a holiday).
  • Orders placed outside service hours (evenings, weekends, holidays) are queued and handled the next business day.

Install Lead Times

  • Standard scheduling applies once an order is processed.
  • Average install window: 2-4 hour standard install time

General

What is Rocket Internet?

Rocket Internet is a digital-first, prepaid internet service that delivers fast, reliable connectivity without the clutter. No bundles. No contracts. Just the internet you need — when you need it. It’s internet that works like your favorite subscription: simple, flexible, and on your terms.

Mbps stands for Megabits per second, and Gbps stands for Gigabits per second. Both measure internet speed:

  • 1 Gbps = 1,000 Mbps
  • The higher the number, the faster your connection — meaning quicker downloads, smoother streaming, and better performance for multiple devices.

Faster internet speeds mean:

  • Buffer-free streaming (HD, 4K, and beyond)
  • Smooth video calls without drops or delays
  • Quick downloads and uploads for work, gaming, or school
  • Better performance across multiple devices
    With more speed, your connection keeps up with everything, and everyone, in your home.

Nope. Rocket Internet doesn’t require a credit check. Everyone qualifies.

Yes. No data caps. No slowdowns. No throttling. Rocket Internet offers unlimited data with every plan.

Yes, we include a modem/router combo that is optimized for Rocket Internet. You are also welcome to use your own whole-home WiFi router with Rocket Internet. For larger homes or multi-level spaces, a single router may not provide consistent coverage throughout your home. In those cases, a whole-home WiFi system or mesh network can help to eliminate dead zones and keep your connection strong in every room.

Yes. A professional installation ensures your service is set up correctly from day one. Our technician will bring the necessary equipment, connect your home to our network, and test your speeds before leaving so you can start enjoying fast, reliable internet right away.

Yes! Prepaid internet is a pay-as-you-go model. You pay for the month in advance, and there are no commitments beyond that. It’s internet on your terms.

You can sign up in minutes online at GetRocketInternet.com. Just enter your address, choose your plan, and start service –  no contracts or phone calls required.

No. Rocket Internet is not affiliated with the University of Toledo or the Toledo Rockets. We’re an independent internet provider focused on delivering fast, reliable, and affordable service.

Billing

How do I manage my account?

Visit GetRocketInternet.com and log in to manage payments, update your info, view service details, and get support all in one place.

Log in to your Rocket Internet account anytime to view past payments, upcoming charges, and download receipts. We keep it all digital for your convenience.

Your monthly payment covers everything:

  • Internet service
  • Equipment (modem/router)
  • Taxes and fees
    There are no hidden charges. One flat price, prepaid monthly.

No. Since Rocket Internet is prepaid, you’re paying for a full month of service upfront. If you choose to stop service before the next billing cycle, no worries — there’s nothing more to pay and no prorated refunds.

Just log in at GetRocketInternet.com to manage your account. You can use a debit or credit card to prepay each month – think of it like refilling a streaming subscription.

$50 Activation Fee. No deposits.

Never. There are no contracts, and no cancellation fees. Cancel anytime.

Your billing date starts 7 days after you pay your activation fee. This allows time to schedule and complete your installation before your first month of service begins. For example, if you pay your activation fee on the 5th, your billing cycle will begin on the 12th, and your monthly renewal will occur on the 12th of each month thereafter.

No problem – just contact our support team at Support@GetRocketInternet.com. We’ll help you transfer your service if Rocket is available at your new address.

  • To change your account email address, please go to the getrocketinternet.com website and click on the “Login” button in the upper right. 
  • Login with your credentials 
  • Once you are logged in, you may change your email address to something else by clicking on the “Profile Details” tab from the Account Dashboard 
  • Under “Profile Details” you may type in and new email address and hit the “Save Changes” button  
  • To reset your password, please go to the getrocketinternet.com website.
  • Click on the “Login” button in the upper right. 
  • Click the “Lost Your Password” button 
  • Either enter your account email address OR your Account Username and click the “Get New Password” button 
  • You will receive an email to your listed account email address with a new password that will allow you to login 
  • Once you are logged in, you may change your password to something you make by clicking on the “Profile Details” tab from the Account Dashboard 

Technical & Troubleshooting 101

How do I reset my modem?

Just press and hold the reset button on the back of your Rocket modem/router for 10 seconds. If you need help, visit our support page or contact us anytime.

  1. Check Your Modem or ONT Power Light
    • Coaxial Cable Modem:
      • Power LED should be solid green.
      • If it’s off or flashing, check the power cord and the wall outlet.
    • Fiber ONT:
      • Power LED should be solid or flashing green.
      • Solid = fully powered on.
      • Flashing = starting up (should turn solid soon).
      • If it’s off, check the power cord or outlet.

  2. Check the Online/Optical Light
    • Coaxial Cable Modem:
      • Online LED should be solid green.
      • If not, check the US (up arrow) and DS (down arrow) lights — both should be solid blue.
      • If they’re flashing or off, power cycle your modem:
        1. Unplug the power cord for 10 seconds.
        2. Plug it back in and wait 3–5 minutes for it to restart.
      • If the lights are still not correct, contact Rocket Internet Support or email support@getrocketinternet.com.
    • Fiber ONT:
      • Optical LED should be solid green.
      • Flashing = starting up (should turn solid in about 2 minutes).
      • Off or red = signal issue. Try a power cycle:
        1. Unplug the power cord for 10 seconds (or use the ON/OFF switch).
        2. Plug it back in and wait 2–4 minutes.
      • If still not correct, contact Rocket Internet Support or email support@getrocketinternet.com.

  3. Check the Ethernet (LAN) Light
    • Coaxial Cable Modem:
      • LAN light should be blue or green and blinking (data activity).
      • Off = device/router not connected or powered off.
      • Solid (no blinking) = connected but no activity — check cables, power, and try restarting your router/device.
    • Fiber ONT:
      • LAN 10GE light should be solid or flashing green.
      • Flashing = data activity.
      • Off = no connection.
      • Solid (no blinking) = connected but inactive — check cables, power, and restart your router/device.

  4. Check Your Router or Device
    • Make sure it’s powered on and connected via Ethernet to the modem/ONT.
    • If it’s a router, verify it’s broadcasting your expected Wi-Fi network name (SSID).
    • If not, follow your router manufacturer’s instructions to restore your Wi-Fi network.

Rocket Internet uses a variety of modems based on service location and all include Wi-Fi capabilities. The installer will complete the setup and will provide you with the network name and password before he leaves, and the default settings can be found on a sticker on the modem and/or router provided.

  • For areas with fiber service available: You will have 2 pieces of equipment: A smaller ONT that connects to the Rocket Internet system and an additional wireless router to allow multiple devices to connect via Wi-Fi or ethernet cable.
  • For areas with cable modem service: You may have one combination modem and router, or a two piece setup with a data only cable modem along with an additional wireless router.

For simplicity we recommend keeping the default wireless settings, however If you wish to change the name or password of your wireless network the login information credentials and links are provided below. The credentials can vary by device and the links will only work if you are already connected to your network via Wi-Fi or ethernet cable.

Please note that managing any settings on these devices is the customer’s responsibility and if you change the login credentials the only way to recover it once lost is to factory reset the equipment on your own.

  • If you have your own router (Eero, Netgear, Google, etc.):
    • Check the manufacturer’s website or instructions.
    • Many routers have a mobile app to display your network info.
  • Rocket Internet uses a variety of modems based on service location and all include Wi-Fi capabilities:
    • The installer will complete the setup and will provide you with the network name and password before he leaves, and the default settings can be found on a sticker on the modem and/or router provided.
      1. For areas with fiber service available: You will have 2 pieces of equipment: A smaller ONT that connects to the Rocket Internet system and an additional wireless router to allow multiple devices to connect via Wi-Fi or ethernet cable.
      2. For areas with cable modem service: You may have one combination modem and router, or a two piece setup with a data only cable modem along with an additional wireless router.
    • For simplicity we recommend keeping the default wireless settings, however If you wish to change the name or password of your wireless network details can be found below
  • If you have a Rocket Internet Evolution Router:
    • Default network name & password are printed on the sticker (with QR code) on the bottom of the router.
    • If you’ve customized your network:
      1. Connect to your network and open a web browser.
      2. Go to http://192.168.1.1
      3. Log in using the username/password from the sticker.
      4. Under “Wireless,” you can view or change your Wi-Fi name and password.
  • If you have an Arris DG9450 Cable Modem (white):
    • Default network name and password are printed on a sticker that can be found on the back or bottom of the modem
    • If you’ve customized your network or would like to do so (Please note that managing any settings on these devices is the customer’s responsibility and if you change the login credentials the only way to recover it once lost is to factory reset the equipment on your own):
      1. Connect to your network and open a web browser.
      2. Go to http://192.168.0.1
      3. Login using the following credentials:
        • Username: admin
        • Password: Wi-Fi password found on the sticker of the modem
      4. Navigate to the wireless settings and make your appropriate changes.
  • If you have an Arris Cable Modem (non-white):
    • Default network name and password are printed on a sticker that can be found on the back or bottom of the modem
    • If you’ve customized your network or would like to do so (Please note that managing any settings on these devices is the customer’s responsibility and if you change the login credentials the only way to recover it once lost is to factory reset the equipment on your own):
      1. Connect to your network and open a web browser.
      2. Go to http://192.168.0.1
      3. Login using the following credentials:
        • Username: admin
        • Password: password
      4. Navigate to the wireless settings and make your appropriate changes.
  • If you have a Hitron Cable Modem:
    • Default network name and password are printed on a sticker that can be found on the back or bottom of the modem
    • If the network has already been set up with a custom name:
      1. Connect to your network and open a web browser.
      2. Go to http://192.168.0.1
      3. Login using the following credentials:
        • Username: cusadmin
        • Password: Your current Wi-Fi password
      4. Navigate to the wireless settings and make your appropriate changes.
    • If the network is still the default settings (Please note that managing any settings on these devices is the customer’s responsibility and if you change the login credentials the only way to recover it once lost is to factory reset the equipment on your own):
      1. Scan the QR code on the modem sticker with a mobile device
      2. Navigate through the setup process as directed
  • If you have a Technicolor Cable Modem:
    • Default network name and password are printed on a sticker that can be found on the back or bottom of the modem
    • If the network has already been set up with a custom name:
      1. Connect to your network and open a web browser.
      2. Go to http://192.168.0.1
      3. Login using the following credentials:
        • Username: your username
        • Password: your password
      4. Navigate to the wireless settings and make your appropriate changes.
    • If the network is still the default settings (Please note that managing any settings on these devices is the customer’s responsibility and if you change the login credentials the only way to recover it once lost is to factory reset the equipment on your own):
      1. Connect to your network and open a web browser.
      2. Go to http://192.168.0.1
      3. Login using the following credentials:
        • Username: (leave blank)
        • Password: (leave blank)
      4. Once logged in you will be prompted to create a username and password. Make sure to document this in a safe space as it is not recoverable and will be used for all future logins.
      5. Navigate to the wireless settings and make your appropriate changes
  • Common causes:
    • Weak Wi-Fi signal — happens when you’re far from your router.
    • Wi-Fi interference — caused by overlapping networks nearby.

  • Quick fix:
    1. Power cycle your Wi-Fi router (follow manufacturer’s instructions).
    2. If slow speeds continue, contact Rocket Internet Support
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