Rocket Internet Terms & Conditions

This Agreement is between you as our Subscriber and Rocket Internet (“Rocket” or “we”). This Agreement states the terms and conditions under which we agree to provide you with High Speed Internet Service (“Service”), and you agree to use the Service in compliance with these terms and conditions of receiving the Service, as well as any other terms and conditions which are incorporated herein by reference or to which you have otherwise agreed govern the Service.

THIS AGREEMENT IS A CONTRACT. PLEASE READ IT CAREFULLY. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OF SERVICE THEN YOU MAY NOT USE THE SERVICE AND MUST CONTACT US IMMEDIATELY TO TERMINATE SERVICE.

 1. Length of Agreement; Acceptance of Agreement; Agreement Terms Generally

Unless a specific, longer length of time has been agreed to in the length of this Agreement will be month‐to‐month (the “Term”). The Term begins when you accept this Agreement and ends when you or Rocket terminate this Agreement pursuant to the applicable terms and conditions of service.

Your acceptance of this Agreement occurs upon the earliest of: (a) the date of your written, verbal, or electronic acceptance of this Agreement, (b) the date you first use the Service, or (c) the date of you begin using the Service. If you change Service plans, the Term and monthly rate may change (depending on the plan you select), but all other provisions of this Agreement will remain in effect unless otherwise noted.

This Agreement consists of the terms below, plus: (a) the specific elements the internet product you are purchasing  (including the product’s pricing as described in the information made available to you at point of sale); (b) Rocket’s Acceptable Use Policy; (c) Rocket’s Privacy Policy; (d) Rocket’s Broadband Internet Access Service Disclosure; (e) Rocket’s broadband labels; (f) Rocket’s Minimum Equipment Requirements; (g) Rocket’s Internet Consumption Plan Frequently Asked  Questions (FAQs);  (h) any other Rocket policy referred to in this Agreement, and (i) any other terms and conditions to which you and Rocket have mutually agreed; all of which are incorporated herein by reference and made a part of this Agreement. Current versions of this Agreement and related policies and disclosures, which are incorporated herein, are posted online at: www.getrocketinternet.com/legal.

2. Definitions.

1. “Rocket Website(s)” mean various web pages, tools, information, software, content, and features operated by Rocket, including without limitation the sites located at getrocketinternet.com.
2. “Dispute(s)” means any dispute, claim, or controversy between you and Rocket regarding any aspect of your relationship with Rocket, including those based on events that occurred prior to the date of this Agreement or after its expiration or termination.
3. “Equipment” means the modem, router and/or other equipment provided by Rocket for use with the Service, which may be provided upon customer request and/or as needed to provide a Service connection and which may be subject to a specific charge from Rocket.
4. “Primary Email Address” means the email address that you provide to Rocket when Service is installed or any subsequent email address you provide to Rocket and request be designated as the email address at which Rocket contacts you or sends you notice.
5. “Service” means all Rocket High Speed Internet services, together with the software, Equipment, content, technical support, email, domain name server (“DNS”) and related services, Rocket Websites, and other products and services provided by Rocket under the pricing plan applicable to your Service.

3. Revisions to This Agreement

From time to time Rocket will revise this Agreement and other the terms, conditions, and policies governing your Service, including without limitation the provisions that govern the way that you and Rocket resolve disputes.  Notice of those revisions shall be deemed to have been given when provided pursuant to the terms of this Agreement, including without limitation when: (a) transmitted to your Primary Email Address; or (b) mailed via the US mail or hand‐delivered to your address on file with us (including through a bill message or bill insert)); or (c) seven (7) days after they are posted on the Website, subject to notification of this posting via a service or other message system to you); or (d) thirty (30) days after publication in the Toledo Blade or in the newspaper with the largest daily circulation in the relevant service area; or (e) in any other manner reasonably calculated to provide the necessary information. As a Subscriber to the Service, you agree to visit the Website periodically to check for updates and to check for emails and other messages to review any revisions to this Agreement.

We will give you notice pursuant to these terms and conditions prior to the effective date of any increases to the monthly price of your Service or Bundled Service plan (excluding other charges as detailed in Section 8). You agree that notice may be provided in any manner specified in this Agreement or in any manner which may provide reasonable notice to you.

Revisions to any other terms and conditions shall be effective on the date noted in the posting, email, or regular mail provided. If any such change is unacceptable to you, you may terminate your Service subject to Section 9 below and any other applicable terms and conditions of Service. If you do not terminate the Service, you thereby accept the revisions and agree to abide by them by continuing to use the Service after the revisions are effective.

You  agree to notify Rocket immediately of any changes to your personal or contact information, including without limitation in your mailing address or Primary Email Address, and that failure to do so waives any deficiency in Rocket’s notification process to the extent it relies on outdated information.

4. Authorized User, Account Use, and Responsibilities

1. You acknowledge that you are eighteen (18) years of age or older, that you have the legal authority to enter into this Agreement, and that you are legally empowered to and do authorize Rocket to enter upon the property where the personal computer is located for the purpose of: (1) installing and otherwise working with transmission lines in the utility easement on the property, including, if necessary, an above ground pedestal in the easement; (2) attaching wiring and equipment to the structure; and (3) otherwise performing work necessary to maintain and improve your connection and network performance.
2. You agree to comply with all applicable laws, regulations and rules regarding your use of the Service and to only use the Service within the United States (unless otherwise permitted by this Agreement); that you are responsible for all use of your Service and account, whether by you or someone using your account with or without your permission, including all secondary or sub‐accounts associated with your primary account; and that you are financially and otherwise liable for all activity associated with your account, whether or not specifically authorized by you.
3. The Service is engineered and intended for use by residential consumers. You acknowledge and understand that Service is not designed for or intended to be used for any commercial Absent express written authorization from Rocket, you may not resell, re‐provision, or rent the Service (either for a fee or without charge), or allow third-parties to use the Service via wired, wireless or other means. For example, you may not provide Internet access to third parties through a wired or wireless connection or use the Service to facilitate public Internet access (such as through a Wi‐Fi hotspot); use it to generate or distribute automatic mailings, mass-mailings, or “SPAM”; or engage in similar activities that constitute such use (whether commercial or non‐commercial). You may connect multiple computers/devices within a single home to your modem and/or router to access the Service, but only through a single Rocket‐issued IP address. You also may not use the Service to host any type of server, and exceeding the data allowances provided for in your Service plan may lead to additional charges or suspension of service. Violation of this section may result in additional fees, or the suspension or termination of your Service. Depending on your Service tier, your Service may log‐off automatically and without notice if your account is idle for fifteen minutes. An account session may be deemed to be idle if there appears to be no interactive, human-generated data received from your computer system within a prescribed amount of time. Use of automatic re‐dialer, script or other programs for the purpose of avoiding inactivity disconnects is a violation of this Agreement. You may only use your account for one log‐on session per connection type at a time and you may not use more than one IP address for each log‐on session.

See Rocket’s use policies, linked at www.getrocketinternet.com/legal, for additional information

5. Privacy Policy; Legal Compliance

Personal information you provide to Rocket is governed by our Privacy Policy, a link to which can be found at www.getrocketinternet.com/legal, which is subject to change from time to time. Rocket reserves the right to disclose account and user information, including email and personally identifying information, consistent with the terms and conditions of Service and applicable law, and to fully cooperate with law enforcement authorities in the investigation of any criminal or civil matter. Such cooperation may include without limitation the monitoring of the Rocket network consistent with applicable law. Rocket is required by law to report any facts or circumstances reported to us or that we discover from which it appears there may be a violation of certain laws, including without limitation child pornography laws; and Rocket reserves the right to report any such information to law enforcement and other government officials, including the identity of users, account information, images and other facts.

6. Availability of and Changes to Service

1. Speeds and performance are not guaranteed. Rocket provisions your modem and engineers its network so that its users get the speeds to which they However, even where the network is optimally engineered, conditions outside Rocket’s control may affect service speed. Rocket advertises its speeds based on the tier of service to which a Subscriber subscribes, and the maximum engineered speed at the point of demarcation (i.e., the exterior point which the network equipment is continuously owned, maintained, and controlled by Rocket) meets or exceeds the speed advertised for the applicable service tier. The speeds advertised for the Service reasonably describe the network upload and download speeds Rocket provides and that you are likely to experience under real-world conditions.
2. The bandwidth available to each device connected to the network will vary depending upon the number, type, and configuration of devices using the Service, and the type of use (e.g., streaming media), among other The speed of the Service will vary based on the condition of the relevant network infrastructure, your computer configuration, overall load on your internal network system, your use of Rocket video on demand service, the condition of your cable lines and the wiring inside your location, and other factors that may be outside Rocket’s control.
3. If you believe that your service is not meeting the advertised speed to the demarcation point, please contact Rocket so it can determine if there is a Rocket network issue that is interfering with your level of service, or the speed you are experiencing can be otherwise improved on your internal network.
4. Rocket reserves the right, at any time and with or without prior notice to you, to restrict or suspend the Service to perform maintenance activities and to maintain session control as necessary to maintain and improve customer service.
5. Rocket reserves the right to change the features, content or applications of the Service, including the maximum speeds of the Service, from time to time.
6. Actual service speed depends on factors (e.g., customer equipment, design on home network, layout of resident) that are outside Rocket’s control. Network speed is an estimate and not a guarantee of the speed at which your connected devices actually will perform.
7. Rocket is not responsible for lost or misdirected data (e.g., due to wired or wireless signal loss or degradation) for any reason.
8. If you have service problems, Rocket will attempt to correct service problems caused by our Equipment or Software; however, we are not required to install, service or replace other equipment or software.
9. Depending on the circumstances, we may charge you for service calls. For more information, please contact Rocket customer service in person, by phone, or online.
10. Except as specifically provided herein or under applicable law, Rocket has no liability for service interruptions; however, if you lose all Service for more than 24 consecutive hours and the cause of the outage was within our reasonable control, Rocket will provide you a credit for that period if you request All credit requests must be made within 30 days of your next bill following the outage or service issue.
11. Rocket has no obligation to compensate you for service problems that are beyond our reasonable Without limitation, examples of problems that are per se beyond our reasonable control include those caused by storms and other natural disasters, vandalism, terrorism, pandemic conditions, regulations or governmental acts, fires, civil disturbances, electrical power outages, computer viruses, or labor disputes.
12. Our Services may not work with equipment, software or services that we did not provide to you, and Rocket has no liability for this.

7. Software Licenses and Third Party Services

1. For a fee or at no charge, Rocket may offer or otherwise provide you software which is owned by Rocket or third parties (“Software”) for use in connection with the You acknowledge that Rocket may not provide support for this Software. It is your responsibility to obtain support, updates, and upgrades directly from the Software vendor, and you acknowledge and agree that such support, updates, or upgrades may not be available, or that if available additional charges may apply.
2. Certain Software may be accompanied by an end user license agreement (“EULA”) from Rocket or a third Your use of the Software is governed by the terms of that EULA and by this Agreement, where applicable. You acknowledge and agree that you will not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms of the EULA.
3. For Software not accompanied by a EULA, you are granted a revocable, non‐exclusive, non‐transferable license by Rocket or its applicable third party licensor(s) to use the Software (and any corrections, updates and upgrades provided). You may not make any copies of the You agree that the Software is confidential information and that you will not disclose or use the Software except as expressly permitted herein.
4. The Software contains copyrighted material, trade secrets, patents, and proprietary information owned by Rocket and/or third parties. You may not de‐compile, reverse engineer, disassemble, attempt to discover any source code or underlying ideas or algorithms of the Software; otherwise reduce the Software to a human readable form; modify, rent, lease, loan, use for timesharing or service bureau purpose; reproduce, sublicense or distribute copies; or transfer the Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the You are not granted any title or rights of ownership in the Software. You acknowledge that this license is not a sale of intellectual property and that Rocket and/or its third-party licensors continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the Software and related documentation, as well as any corrections, updates and upgrades to it. The Software may be used in the United States only, and any export of the Software is strictly prohibited.
5. Your license to use the Software or any Additional Services will remain in effect until terminated, or until your Service is terminated, whichever is earlier. Upon termination of your Service, you must cease all use of and immediately delete the Software from your computer or other device.
6. If you subscribe to or otherwise use any third-party services offered by Rocket, your use of such services is subject to the EULA of that third party Violation of those terms may, in our discretion, result in the termination of your Service.
7. All title and intellectual property rights (including without limitation, copyrights, patents, trademarks and trade secrets) in and to the Websites (including but not limited to, related software, images, photographs, animations, video, audio, music, text, and content), are owned by Rocket, its affiliates or All title and intellectual property rights in and to the information and content which may be accessed through use of the Websites are the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This Agreement does not grant you any rights to use such content, nor does it grant you any rights to the Websites, other than the right to use the Websites according to the terms of the Agreement.
8. You agree that Rocket will have no liability to you or to anyone else for any claims relating to your use of the You may use the Software only in connection with the Service and for no other purpose.

8. Pricing, Billing, Changes to Service Plans and Payment

1. You agree to pay the fees applicable to your Service or Bundled Service on a monthly basis, and to pay: (1) applicable taxes, (2) surcharges, (3) recovery fees, (4) other government fees or charges, (5) activation fees, (6) installation fees, (7) set‐up fees, (8) equipment charges, and, (9) late payment fees, (10) all other recurring and nonrecurring charges associated with the Service plan you have selected, and (11) any other fees or charges applicable under the terms and conditions of your service. The taxes, surcharges, fees and other charges may vary on a monthly basis. Surcharges and fees are not taxes and are not required by law, but are set by Rocket and may change. You also agree to pay any additional charges or fees applied to your account, including interest and charges due to insufficient credit, insufficient funds, or late payment.
2. Applicable first month charges are due at or before service begins. Subsequent amounts will be charged monthly and in advance. Charges must be paid in full each month, and are subject to change on reasonable notice.
3. Failure to pay charges when due may result in suspension or termination of your Service without notice. If notice is provided, it may be delivered through your browser (which may interrupt your browsing session) or through other Such notices may be viewable by anyone connected to the network through your account. If your Service is terminated, a re‐connection charge will apply. If Rocket uses a collection agency or legal action to recover monies due, you agree to reimburse us for all expenses we incur to recover such monies, including reasonable attorneys’ fees.
4. If you fail to pay applicable charges and Rocket refers your account(s) to a third party for collection, you agree to pay a collection fee at the maximum amount permitted by law, but not to exceed 18 percent.
5. You acknowledge and agree that you may also incur data charges or fees from a wireless or internet service provider (which may be Rocket or a third party) for accessing online services or purchasing products and services through interactive options available through the You are solely responsible for all charges or fees payable to Rocket or third parties, including all applicable taxes, and you are responsible for protecting the security of credit card and other personal information provided to third parties in connection with such transactions.
6. You may only take advantage of one special pricing promotion during any consecutive twelve (12) month Eligibility for promotional offers may be contingent upon meeting certain conditions, including without limitation payment of all outstanding Rocket charges. We may restrict and limit special pricing promotions on a per household basis no matter which household member seeks to be the named Subscriber.
7. Unless prohibited by law, we may evaluate your credit history before providing you with or modifying your In order to establish an account with us and/or obtain or modify Service, we may obtain a report from a consumer credit agency or exchange information with our affiliates in connection with determining your creditworthiness. If you fail to pay amounts due, we may submit a negative credit report to a credit reporting agency, which will negatively affect your credit report.
8. You agree promptly to notify Rocket of any changes to your relevant personal or billing information.

9. Termination or Suspension of Service

1. Unless you have subscribed to a plan which obligates you and Rocket for more than a one-month period, you or Rocket may terminate this Agreement at any time by giving written or e-mailed notice of termination to the other party. Termination will be effective upon your appropriate notice to Rocket or Rocket’s appropriate notice to you.
2. If you are subscribed to a plan which does obligate you for more than a one-month period, Rocket may terminate this Agreement upon giving you written notice of termination, including by email notice. You may terminate this Agreement upon written notice to Rocket, including by e-mail notice (you may be charged for early termination and other fees). Applicable fees and other charges for early termination, if any, are based on the specific terms and conditions for your service plan and are available at www.getrocketinternet.com/legal. 
3. Upon reasonable notice, Rocket reserves the right to change, limit, terminate, modify, or temporarily or permanently cease providing the Service or any part of it, in its sole and unlimited discretion. If you violate or are reasonably suspected of violating the terms of this Agreement, Rocket may immediately and without notice change, limit, terminate, modify, or cease providing the Service.
4. Amounts paid for the service are non-refundable and service charges are not pro-rated. Upon termination of this Agreement by either you or Rocket for any reason, you are not entitled to refund of any amounts paid at the initiation of your Service or at any other point in Service.
5. Upon termination of this Agreement for any reason, you must either (1) return the Rocket cable modem and any other Rocket-owned equipment within ten (10) business d If you fail to return the equipment for any reason (including theft or destruction), you must pay Rocket liquidated damages of One Hundred Fifty Dollars ($150.00) for each cable modem not returned. You agree that the amount of liquidated damages is reasonable and established because it would be difficult to determine the actual damages Rocket sustained from the failure to return its equipment and the costs associated with replacing the equipment.
6. Failure to return equipment or make all required payments may lead to collections actions against you by Rocket.

10. Maintenance and Service

1. You must provide Rocket Internet and its authorized representatives with reasonable access to the premises to inspect, repair, maintain, or remove Rocket’s equipment, as reasonably necessary to maintain your service and the services of others using the Rocket Internet network.
2. Rocket Internet is not responsible in any way for any damage to the Subscriber’s property, personal computer, or peripherals, or to any software, files, or data, or the voiding of warranties, that may result from the installation, use, maintenance, or removal of the Service, except for instances of Rocket’s gross In no event will Rocket Internet’s liability exceed the monthly recurring charge for the prior six months of service.

11. Management of Your Data, Computer, and other Devices

1. You are and agree to be solely responsible for obtaining, maintaining and updating all equipment and software necessary to use the Service, and for management of your information, including but not limited to back‐up and restoration of your YOU AGREE THAT ROCKET IS NOT RESPONSIBLE FOR THE LOSS OF YOUR DATA OR FOR THE BACK‐UP OR RESTORATION OF YOUR DATA REGARDLESS OF WHETHER THIS DATA IS MAINTAINED ON OUR SERVERS OR YOUR DEVICE(S) AND REGARDLESS OF WHETHER YOU HAVE ADVISED ROCKET ABOUT THE DATA OR ITS IMPORTANCE TO YOU. YOU SHOULD ALWAYS BACK‐UP ANY IMPORTANT INFORMATION SEPARATELY FROM DATA STORED ON ROCKET’S OR ANY THIRD PARTY’S SERVERS.
2. You grant Rocket the right to: (1) use, copy, display, store, transmit and reformat data transmitted over our network and to distribute such content to multiple Rocket servers for back‐up and maintenance purposes; and (2) block or remove any unlawful content you store on or transmit to or from any Rocket You acknowledge and agree that Rocket does not guarantee the protection of your content or data located on our servers or transmitted across our network (or other networks) against loss, alteration or improper access.
3. You agree that you are solely responsible for maintaining the security of your computer(s), device(s) and data, including without limitation, encryption of data and protection of your User ID, password and personal and other data. WE STRONGLY RECOMMEND THE USE (AND APPROPRIATE UPDATING) OF COMMERCIAL ANTI‐VIRUS, ANTI‐SPYWARE AND FIREWALL SOFTWARE.

   If you believe your login credentials have been lost, stolen, or compromised, or that someone has gained access to your account or login credentials without your permission, contact Rocket.

4. You acknowledge and understand that Rocket automatically measures and monitors network performance and the performance of your Internet connection and our network, and will access and record information about your computer and Equipment’s profile and settings and the installation of Software we provide.
5. You agree to permit us to access your computer and Equipment and to monitor, adjust and record such data, profiles and settings for the purpose of providing the You also consent to Rocket’s monitoring of your Internet connection and network performance, and to our accessing and adjusting your computer and Equipment settings, as they relate to the Service, Software, or other services, which we may offer from time to time.
6. Any personally identifiable information collected for the purpose of network or computer performance monitoring or for providing customized technical support is not shared outside of Rocket or its authorized vendors, contractors and Rocket reserves the right to modify the password(s) for the router(s) used with the Service in order to safeguard Internet security, the security and privacy of Subscriber information, where required by law and/or for other good cause to provide, upgrade and maintain the Service; and protect the network, other users of the Internet, or our Subscribers. Should Rocket change such password(s), we will use reasonable means to notify you, which may include email to a Primary Email Address on file and/or through notice on the Website.
7. You acknowledge that, upon termination of this Agreement and/or the underlying Services, Rocket is authorized but not required to delete all files, programs, data, e‐mail messages, and other materials associated with the account.

12. Use of the Service, Limitations on Use of the Service

1. You acknowledge that the Service provides access to the Internet with regard to content and that some content on the Internet may be offensive or inappropriate for certain people, including information which may be sexually explicit, obscene, violent, or offensive to you or others using your account, or which otherwise may be unsuitable for children.
2. You assume and accept all responsibility for use of the Service by you or by other persons using your personal computer, mobile device, or account, including persons under 18 years of age, and you agree to provide appropriate adult supervision for persons using the Service who are under 18 years of age.
3. Rocket is not responsible for (1) access by you or any other users to objectionable or offensive content or (2) the effectiveness or failure of any blocking and filtering software designed to restrict access to objectionable or inappropriate material or to protect against disclosure of personal or other information.
4. You agree that the Service may not be used by any person to violate any law.
5. You acknowledge and agree that Rocket: (1) is not responsible for invalid destinations, transmission errors, or the corruption of your data; (2) does not guarantee your ability to access all websites, servers or other facilities; and (3) does not guarantee that the Service is secure in all cases or will meet your needs; provided, however, that Rocket will take commercially reasonable measures to manage its network security.
6. The Service may incorporate software that responds to incorrect or non‐ existent domain names entered into a browser address You agree that in such cases you will be directed to a page which may offer similar search results and additional destination option, and advertising or other information selected by Rocket. You may opt out of this service feature by clicking the “Opt Out of this Service” link at the bottom of the resulting web page.
7. Consistent with the tier of service purchased, Rocket may set a data allowance a customer can transfer (aggregate for both sending and receiving) in a given billing month (the “Data Transfer Allowance” or “Internet Consumption Plan”). The allowance varies by service tier with the limit generally increasing as the nominal download speed of the tier increases; when a customer exceeds that allowance he or she is subject to additional charges. All Service usage is aggregated across the Rocket Express Internet products on an individual account and installed in the same service Rocket’s monthly Data Transfer Allowance for any level of Service is subject to change at Rocket’s discretion.
8. Usage by you or by other persons using your personal computer, mobile device, or account, including persons under 18 years of age, will count against this Data Transfer [1] The charge for data transfers that exceed the Data Transfer Allowance for each Service tier will be billed at a flat (i.e., not pro‐rated) amount and no partial allotments will be made. Unless otherwise agreed to by the parties, at the end of the billing month, the subscriber’s data allowance will return to that specified for their service tier.
9. Rocket’s current network management techniques are detailed in Rocket’s Broadband Internet Access Service Disclosure document, a link which are found at getrocketinternet.com/legal. Rocket routinely monitors its network and traffic patterns and makes changes as it deems necessary to manage and improve overall network performance.
10. Rocket uses reasonable, nondiscriminatory, network management techniques to improve overall network performance to ensure a high‐quality online experience for all We use various tools and techniques to manage our network, deliver our service, and ensure compliance with our policies, including without limitation our Acceptable Use Policy. Our network management activities may include without limitation identifying “SPAM” and preventing delivery to customer email accounts, detecting malicious traffic and preventing distribution of viruses and other harmful code or content, and using tools and techniques in order to meet our goal of delivering the best possible Internet experience for our customers.  Rocket’s network management practices do not target specific content, applications, services, or devices.  As network management issues arise and as technology develops, Rocket reserves the right to employ additional techniques or new network management practices as necessary or desirable. By subscribing to the Service, you agree that your use of the Service is subject to Rocket’s network management practices applicable at the time of such use.
11. You agree that Rocket assumes no responsibility for the accuracy, integrity, quality, completeness, usefulness, or value of anything contained on or available from or through websites or in any emails, message boards, chat rooms or community services, or in any other public services or social networks. Rocket does not endorse any advice or opinion available on the internet. Rocket does not monitor or control such services, although we reserve the right to do so.
12. You represent and warrant that when you transmit, upload, download, post or submit any content, images or data using the Service, you have the legal right to do so and that your use of such content, images or data does not violate the copyright or trademark laws or any other third-party rights.
13. Websites linked to or from the Service are not reviewed, controlled, or examined by Rocket, and you acknowledge and agree that Rocket is not responsible for any losses you incur or claims based on accessing such websites. The inclusion of any linked websites or content from the Service, including websites or content advertised on the Service, does not imply endorsement of them by Rocket.
14. If you choose to access the Websites from locations outside the United States, you do so on your own initiative and you are responsible for compliance with all applicable local use controls, laws and regulations, including those relating to the transmission of technical data exported from or imported to the United States or the country in which you Rocket makes no representation that materials on the Website are appropriate or available for use in locations outside the United States and accessing them from territories where their contents are illegal is prohibited.

13. Ownership and Use of Rocket Equipment

Internet technology changes rapidly.  Please see the Minimum Equipment Requirements, linked at www.getrocketinternet.com/legal. For the most up-to-date information regarding necessary equipment, please contact Rocket Customer Support. In general, however, and without limiting the foregoing:

1. To use the Service, your computer should support both IPV4 and IPV6 Internet Protocol Addressing.
2. You agree not to attach any device that permits access to Services or service levels in violation of this Agreement or the Service plan you choose, or which is unlawful to use pursuant to local, state, or federal laws.
3. You agree not to modify the Equipment or Service in any manner (for example, altering the speeds at which your cable modem operates), or attempt to circumvent controls on any aspect of the Service (for example, changing the IP address assignment process, or sending an excessively high volume of e‐mail messages). Such activity may cause degradation in the service for other Rocket customers or harm to Rocket’s network infrastructure, and may constitute a crime.
4. The following are and remain the property of Rocket unless abandoned according to law: (1) with the exception of the network interface card, all Equipment provided by or delivered from Rocket Internet, and (2) the cable and other non‐electrical equipment installed on the premises before the residential demarcation point (i.e., between the residence and the pole, pedestal, and ground block).
5. The cable and other non‐electrical equipment (if any) installed between the ground block and the personal computer becomes a fixture on the property and will remain in place upon termination of the Service. If the Subscriber requests removal, Rocket Internet may refuse or a reasonable removal charge may apply.
6. Rocket reserves the right to seek and obtain reimbursement from you for any damage or injury to the Equipment, the Rocket System, or to Rocket’s business, whether temporary or permanent, which is caused by you or by persons using your Violations of the law will be referred to the appropriate authorities.

14. Warranties and Limitations of Liability

1. YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE SUPPLIED HEREUNDER IS PROVIDED ON AN “AS IS” OR “AS AVAILABLE” BASIS, WITH ALL EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH IN THIS AGREEMENT AND AS OTHERWISE SPECIFICALLY SET FORTH IN ANY MANUFACTURER WARRANTY FOR ANY EQUIPMENT PROVIDED BY ROCKET (BUT ONLY IF SUCH WARRANTY IS INCLUDED WITH SUCH EQUIPMENT), ROCKET (AND ITS OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, CONTRACTORS, PARENT, SUBSIDIARIES, AND AFFILIATES) (COLLECTIVELY THE “ROCKET PARTIES”), ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS FOR THE SERVICE, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON‐INFRINGEMENT, NON‐INTERFERENCE, TITLE, COMPATIBILITY OF  COMPUTER SYSTEMS, COMPATIBILITY OF SOFTWARE PROGRAMS,   INTEGRATION, AND THOSE ARISING FROM COURSE OF DEALING, COURSE OF TRADE, OR ARISING UNDER STATUTE. IN ADDITION, THERE IS NO WARRANTY OF WORKMANLIKE EFFORT OR LACK OF NEGLIGENCE. NO ADVICE OR INFORMATION GIVEN BY THE ROCKET PARTIES SHALL CREATE A WARRANTY.
2. YOU ASSUME ALL RISK, RESPONSIBILITY, AND LIABILITY FOR USE OF THE SERVICE TO CONNECT TO, AND ACCESS CONTENT ON, THE INTERNET. SUCH CONTENT MAY INCLUDE UNLAWFUL, INFRINGING, ABUSIVE, PROFANE, OR SEXUALLY OFFENSIVE INFORMATION OR CONTENT.  THE ROCKET PARTIES HAVE NO LIABILITY FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS ARISING OUT OF OR OTHERWISE RELATING TO SUCH CONTENT OR FROM USE OR RELIANCE UPON INFORMATION, SERVICES, OR MERCHANDISE ACCESSED ON THE INTERNET THROUGH THE SERVICE.
3. THE ROCKET PARTIES MAKE NO REPRESENTATION OR WARRANTY THAT ANY SOFTWARE INSTALLED ON YOUR DEVICE OR THAT YOU MAY DOWNLOAD FROM THE INTERNET, ON‐LINE SERVICE PROVIDER, OR OTHER INFORMATION PROVIDER DOES NOT CONTAIN ANY VIRUS OR OTHER DAMAGING OR DESTRUCTIVE ATTRIBUTE. THE ROCKET PARTIES HAVE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR SUCH ACTS OR OCCURRENCES.
4. THE ROCKET PARTIES DO NOT WARRANT THAT THE SERVICE OR EQUIPMENT PROVIDED BY ROCKET WILL ALWAYS BE UNINTERRUPTED, ERROR‐FREE, SECURE, OR FREE OF VIRUSES, WORMS, DISABLING CODE OR CONDITIONS, OR THE LIKE. THE ROCKET PARTIES SHALL NOT BE LIABLE FOR LOSS OF YOUR DATA, OR IF CHANGES IN OPERATION, PROCEDURES, OR SERVICES REQUIRE MODIFICATION OR ALTERATION OF YOUR EQUIPMENT, RENDER THE SAME OBSOLETE OR OTHERWISE AFFECT ITS PERFORMANCE.
5. ROCKET INTERNET DOES NOT WARRANT SERVICE WILL PERFORM AT A PARTICULAR SPEED, BANDWIDTH OR THROUGHPUT RATE. DEPENDING ON YOUR INSTALLATION, INTERNET SERVICE MAY USE RADIO TRANSMISSIONS; YOU MAY NOT BE ABLE TO USE THE WIRELESS INTERNET SERVICE BASED ON A VARIETY OF CRITERIA BEYOND ROCKET’S CONTROL; AND USE OF THE SERVICE FOR ANY CRITICAL FUNCTIONS WHERE CONTINUOU CONNECTIVITY IS ESSENTIAL IS AT YOUR OWN RISK. THERE ARE MANY FACTORS THAT MAY IMPACT AVAILABILITY AND QUALITY OF THE SERVICE, INCLUDING NETWORK CAPACITY, TERRAIN, TREES, PLACEMENT OF BUILDINGS, THE CHARACTERISTICS OF YOUR RESIDENCE, AND THE CHARACTERISTICS OF YOUR DEVICE AND/OR OTHER ATTACHED DEVICES.  DATA DELAYS AND OMISSIONS MAY OCCUR.
6. EXCEPT AS EXPRESSLY DESCRIBED HEREIN OR AS REQUIRED AS A MATTER OF LAW, YOU AGREE AND UNDERSTAND ROCKET IS NOT LIABLE FOR ANY LOSSES OR DAMAGES OF ANY KIND BASED ON BREACHES OF THIS AGREEMENT OR ARISING FROM YOUR RELATIONSHIP WITH US, REGARDLESS OF THE BASIS OF ANY CLAIM OR THEORY OF THIS WAIVER INCLUDES WITHOUT LIMITATION CLAIMS BASED IN CONTRACT, TORT, NEGLIGENCE STRICT LIABILITY OR STATUTE. IN NO EVENT SHALL THE ROCKET PARTIES BE LIABLE FOR: (A) DIRECT, INDIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES OR ATTORNEYS’ FEES, OF ANY KIND OR CHARACTER, INCLUDING WITHOUT LIMITATION, PERSONAL INJURY, DAMAGE TO EQUIPMENT OR SURROUNDINGS, DELAYS IN OPERATION, OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, BUSINESS INTERRUPTION, LOST PROFITS,  OR LOSS OF REVENUE, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, LOSS OF PROGRAMS OR INFORMATION OR DAMAGE TO DATA ARISING OUT OF THE USE OR PARTIAL USE OF, OR INABILITY TO USE, THE SERVICE, OR RELIANCE ON OR PERFORMANCE OF THE SERVICE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, INCLUDING WITHOUT LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR STATUTE, EVEN IF ROCKET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES, OR (B) ANY CLAIMS AGAINST YOU BY ANY OTHER PARTY.

15. Indemnification

You agree to defend, indemnify, and hold harmless Rocket from and against all liabilities, costs, and expenses, including reasonable attorneys’ fees and experts’ fees, related to or arising from your use of the Service (or the use of your Service by anyone else): (a) in violation of applicable laws, regulations or this Agreement; (b) for the placement or transmission of any message, information, software or other materials  to or from you through the Service; and (c) in any manner that harms any person or results in the personal injury or death of any person or in damage to or loss of any tangible or intangible (including data and IP) property.  In addition, your obligations as stated herein also apply to claims against Rocket for your infringement of patents, copyrights, or other intellectual property rights; your breach of contract; or any other claim arising from your use of the Service.

16. General Provisions

1. All obligations of the parties under this Agreement, which, by their nature, would continue beyond the termination of this Agreement, including without limitation, those relating to Limitation of Liability and Indemnification, shall survive such termination.
2. You may not assign or otherwise transfer this Agreement, or your rights or obligations under it, in whole or in part, to any other person. Any attempt to do so shall be void. Rocket may freely assign all or any part of this Agreement with or without notice and you agree to make all subsequent payments as directed.
3. This Agreement is governed by and construed in accordance with the laws of the State of Ohio.
4. Rocket’s failure at any time to insist upon strict compliance with any of the provisions of this Agreement shall not be construed to be a waiver of such terms. If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall remain in full force and effect and the unenforceable portion shall be construed as nearly as possible to reflect the original intentions of the parties.
5. This Agreement, including all Policies referred to herein or provided to you in any form (including online), constitutes the entire agreement between you and Rocket with respect to the subject matter hereto and supersedes any and all prior or contemporaneous No changes by you to this Agreement shall be effective unless agreed to in a writing signed by an authorized person at Rocket.

17. Notices

1. Notice by Rocket to you (including notice of revisions to this Agreement) shall be deemed given when provided pursuant to the terms of this Agreement, including without limitation when: (a) transmitted to your Primary Email Address; or (b) mailed via the US mail or hand‐delivered to your address on file with us (including through a bill message or bill insert); (c) seven (7) days after they are posted on the Website, subject to customer notification of this posting via a service or messaging system; (d) thirty (30) days after publication in the Toledo Blade or in the newspaper with the largest daily circulation in the relevant service area; or (e) provided in any manner reasonably calculated to provide you with adequate notice. As a Subscriber to the Service, you agree to visit the Website periodically and to check your email and other messages to review any revisions to this Agreement.
2. Notice by you to Rocket will be deemed given when: (a) transmitted from your Primary Email Address to an email address designated by Rocket for receipt of such notices, or (b) when mailed via the US mail or hand‐delivered to Rocket at Rocket Internet, , 7300 Airport Hwy, Holland, OH 43528, Attention: Customer Service. If you send us an email, you agree that the User ID and/or alias contained in the email is legally sufficient to verify you as the sender and the authenticity of the communication.
3. Rocket has the right but not the obligation to utilize and automatic messaging system (e.g., Perftech messages) to notify you of account information, including without limitation billing and payment information, which messaging system may interrupt or otherwise disrupt browsing and other access to the Internet.

18. Dispute Resolution; Arbitration; Class Action Waiver

YOU HAVE THE RIGHT TO OPT OUT OF THIS DISPUTE RESOLUTION PROVISION (EXCEPT ITS JURY TRIAL WAIVER) WITHIN 30 DAYS OF THE DATE YOUR SERVICE BEGINS, IF YOU FOLLOW THE PROCEDURES SET FORTH BELOW. IF YOU SO OPT OUT, THE SOLE VENUE FOR ANY ACTION UNDER THIS AGREEMENT OR ANY CLAIM ARISING, DIRECTLY OR INDIRECTLY, OUT OF THIS AGREEMENT OR THE SERVICES AT ISSUE IS IN THE STATE OR FEDERAL COURTS LOCATED IN LUCAS COUNTY, OHIO, AND THE PARTIES EXPRESSLY AGREE TO THE EXERCISE OF PERSONAL JURISDICTION IN THOSE COURTS.

OTHERWISE, YOU WILL BE BOUND TO SETTLE ANY DISPUTES YOU MAY HAVE WITH ROCKET THROUGH THE FOLLOWING DISPUTE RESOLUTION PROCEDURES.

1. You agree to arbitrate rather than litigate in court any and all claims or disputes you may have against us (including any parents, subsidiaries, affiliates, officers, directors, employees, or agents of Rocket) that arise out of or in any way relate to: (1) this Agreement; (2) Services that Rocket provides to you in connection with this Agreement; (3) Equipment or Software that Rocket makes available to you; (4) bills that Rocket sends to you or amounts that Rocket charges you for services or goods provided under this Agreement; and (5) any services or goods that Rocket or any of its affiliated entities provide to you under this or any other agreement, including claims that Rocket damaged persons or property in the delivery of goods or services under this or any other agreement. The arbitration between you and Rocket will be binding and judgment on the award rendered in the arbitration may be entered in any court having jurisdiction thereof; however, in no event shall this provision prevent you from filing or joining a complaint with the Federal Communications Commission or any state public service commission or public utility commission that has jurisdiction to hear such complaint, or any non-judicial federal, state, or local government agency authorized by law to seek relief against Rocket on your behalf.
2. In arbitration, there is no judge and no jury, and review of arbitration decisions in the courts is very limited. Instead, you claim(s) will be resolved by an arbitrator, whose authority is governed by the terms of this Agreement. You agree that an arbitrator may only award such relief as a court of competent jurisdiction could award, limited to the same extent as a court would limit relief pursuant to the terms of this Agreement. An arbitrator may award attorneys’ fees and costs only if a court would be authorized to do so, and may issue injunctive or declaratory relief if that relief is required or authorized by the applicable law, but that injunctive or declaratory relief may not extend beyond you and your dealings with Rocket. Discovery may be limited in arbitration, and procedures are more streamlined than in court. Notwithstanding this arbitration agreement, you and Rocket may bring appropriate claims against each other in small claims court, if the claims fall within the small claims court’s jurisdiction, or before the Federal Communications Commission, the relevant state public utilities commission, or any other federal, state, or local government agency authorized by law to hear the claims.
3. Class Action Waiver: You and Rocket agree that all claims or disputes between you and Rocket will be arbitrated individually, and that there will be no class, representative, or consolidated actions in arbitration. If you or Rocket brings a court claim, the class action waiver will apply, and neither of us can bring a claim on a class or representative basis. Furthermore, neither you nor Rocket may participate in a class or representative action as a class member if the class action asserts claims that would fall within the scope of this arbitration agreement if they were directly asserted by you or Rocket.
4. Notwithstanding the foregoing, this arbitration agreement shall not prohibit you or Rocket from participating in any judgment or settlement in any litigation brought by a federal, state, or local government on behalf of you or us, excluding litigation brought by any relator or party in its capacity as a private attorney general. We both agree that this class action waiver is an essential part of our arbitration agreement and that if this class action waiver is found to be unenforceable by any court or arbitrator then the entire arbitration agreement set forth in this Section will not apply to any claim or dispute between you and Rocket, except for the provisions of this Section waiving the right to jury trial. This class action waiver may not be severed from our arbitration agreement.
5. Informal Dispute Resolution: You and Rocket agree that we will try to resolve disputes informally. If the dispute cannot be resolved by telephone, you agree to notify Rocket of the dispute by sending a written description of your claim to Rocket Internet, Inc., 7300 Airport Hwy, Holland, OH 43528, Attention: Customer Service, so that Rocket can attempt to resolve it with you. If Rocket does not satisfactorily resolve your claim within 30 calendar days of receiving notice of it, then you may pursue the claim in arbitration. Neither you nor Rocket may initiate arbitration without first providing the other notice of the claim and following the informal dispute resolution procedure provided in this paragraph.
6. Arbitration Procedures: You and Rocket agree that this Agreement affects interstate commerce and that the Federal Arbitration Act applies. All arbitrations shall be conducted by the American Arbitration Association (“AAA”). The AAA’s rules are available on its website at adr.org or by calling 1‐800‐778‐7879. If the claim asserted in arbitration is for less than $75,000, the AAA’s Supplementary Procedures for Consumer‐Related Disputes will apply. If the claim asserted is for $75,000 or more, the Commercial Arbitration Rules will apply. If there is a conflict between the AAA’s rules and this dispute resolution agreement, this dispute resolution agreement shall control. To initiate arbitration, you must send a letter requesting arbitration and describing your claims to Rocket Internet, Inc., 7300 Airport Hwy, Holland, OH 43528, Attention: Office of the President. You must also comply with the AAA’s rules regarding initiation of arbitration.
7. You will be responsible for any filing fees and other cost for commencement of an arbitration; as well as your own attorneys’ fees and costs unless otherwise provided under applicable law.
8. Rocket will not seek to recover its fees and costs from you in the arbitration unless your claim has been determined to be frivolous. If you obtain an award from the arbitrator greater than Rocket’s last written settlement offer, Rocket will pay you $1,000 in addition to what you have been awarded in the arbitration. The arbitration will be held in a mutually convenient location. If you seek less than $10,000, then you may choose to hold the arbitration in person, via phone, or to have it decided based on written submissions.
9. Jury Trial Waiver: If for any reason this arbitration agreement is found to be unenforceable (including without limitation that the class waiver is found unenforceable), or if you opt out of this dispute resolution agreement, you and Rocket expressly and knowingly WAIVE THE RIGHT TO TRIAL BY JURY. This means that a judge rather than a jury will decide disputes between you and Rocket if, for any reason, the arbitration agreement is not enforced.
10. Opt Out: IF YOU ELECT TO OPT OUT OF THIS DISPUTE RESOLUTION PROVISION, YOU MUST MAKE THAT ELECTION AT THE INITIAL PROVISION OF SERVICE AND YOU MAY NOT OPT OUT LATER UPON CHANGES TO THE SERVICE OR CHANGES TO THIS AGREEMENT.  You may opt out of this dispute resolution provision (except for the jury trial waiver above) by notifying Rocket of that intent, in writing, within 30 days of the date your service begins. You may opt out by sending a letter stating your intent to Rocket Internet, Inc., 7300 Airport Hwy, Holland, OH 43528, Attention: Office of the President. You must include your name, address, and Rocket account number on the communication. Exercising this right, should you choose to do so, will not affect any of the other terms of this Agreement or other contracts with Rocket and you may remain a Rocket customer. If you opt out of the dispute resolution provision, you will not be required to do so again if Rocket modifies this section in the future or you agree to a new term of service.
11. Survival: This dispute resolution provision survives the termination of this If you bring a claim against Rocket after termination of this Agreement that is based in whole or in part on events or omissions that occurred while you were a Rocket Subscriber, this dispute resolution provision shall apply.
12. Nothing contained herein shall limit your ability to seek redress at the Federal Communications Commission or other federal agencies, under applicable rules and regulations.

19. Email and Email Messaging Service

1. Use of Rocket’s email service is subject to Rocket’s overall use policies, which include important information about limitations on use of the email service such as the storage capacity and deletion of stored More information is available on the Rocket Website and the use policy is incorporated herein by reference.
2. Rocket reserves the right to provide the level of security we deem appropriate to safeguard our network and customers, and other Internet users, against Internet threats or abuses, including viruses, spam and phishing These security measures may include, but are not limited to, the use of firewalls and blocklists to block potentially harmful or abusive emails or attachments, anti‐spam filters, anti‐virus and anti‐spyware software, and blocking selected ports.
3. You agree and accept that Rocket’s network security measures may impact how you receive service, including without limitation the blocking, filtering or non‐delivery of legitimate and non‐legitimate email sent to or from your email account; by using any Rocket service, you agree that delivery and receipt of email is not guaranteed and that Rocket may use of such Internet and email security measures we, in our sole and unlimited discretion, deem appropriate.
4. Rocket will issue an email address based upon its You surrender your email address by changing it or if your account is terminated for any reason; the contents of your email box may be deleted and we will not forward emails addressed to that email address. If your Service is reinstated we cannot guarantee your email address or your content will still be available.

20. Technical Support

1. Chat support will be provided for the Service and any equipment and software supplied by Rocket is not obligated to correct or repair hardware, software, or equipment that Rocket does not supply. Rocket may charge a fee for support.
2. You are prohibited from tampering with, attempting to repair, or altering the Equipment, any property of Rocket, or any connection to Rocket’s You are prohibited from altering or increasing the speed of your connection to Rocket’s network, or attempting to do so. If your use or modification of hardware, software, or Equipment requires a visit to your residence where we provide Service for repair or correction, a charge may apply. You are responsible for all costs incurred by Rocket arising from a violation of this paragraph by you or by anyone who uses the Service supplied to you.

ROCKET INTERNET SERVICE ACCEPTABLE USE POLICY

This Acceptable Use Policy (“the Policy”) governs the use of the Rocket Internet service (“the Service”). All Rocket Internet users are required to comply with this Policy. Failure to comply with the Policy is grounds for termination of service, in addition to otherwise applicable civil or criminal consequences.

ACCEPTANCE OF THIS POLICY IS A NECESSARY CONDITION TO RECEIVING ROCKET INTERNET SERVICE. ANY USER WHO DOES NOT AGREE TO BE BOUND BY THESE TERMS, AS AMENDED OR REVISED FROM TIME TO TIME, SHALL IMMEDIATELY STOP USE OF THE SERVICE AND NOTIFY THE RESPECTIVE ROCKET INTERNET CUSTOMER SERVICE GROUP SO THAT THE SUBSCRIBER’S ACCOUNT MAY BE CLOSED.

The Acceptable Use Policy is subject to revision from time to time. Subscribers should review the Policy periodically to ensure continuing compliance, as detailed below:

On The Web:                         www.getrocketinternet.com/legal
Questions (email):               support@getrocketinternet.com
Questions (telephone):       1-833-723-4010
Questions (TTN):                 419-828-0024

Concerns about possible violations of this use policy may be reported to us in the same manner.

Rocket Internet provides its users with a reliable high-speed connection to the Internet. To accomplish this goal, protect its network, and secure user accounts, Rocket Internet adopted this Policy to outline acceptable use of the Rocket Internet service. This Policy is in addition to any restrictions specified in the service’s otherwise applicable policies and agreements, including without limitation Rocket Internet’s terms and conditions and legal disclosures and statements, which linked at www.getrocketinternet.com/legal.

The Internet is used by and accessible to countless users, and each such user benefits from shared resources and communication with other Internet users. As with any community, the benefits must be balanced with the need to preserve the value of those interactions (and of Rocket Internet service) by avoiding unreasonable or inappropriate disruption, interference, or other negative consequences from users.

Rocket Internet prohibits service use that is illegal, infringes the rights of others, creates risks to our network or to third-parties, or interferes with or diminishes the use and enjoyment of the service by others. Use of the Service is subject to the rules and guidelines stated herein. Each Rocket Internet user is responsible for ensuring that use complies with this Acceptable Use Policy. 

Rocket Internet may from time to time revise this Policy by posting a new version on the website. Revised versions of this Policy are effective seven (7) days after posting. Users should review the Policy periodically to ensure continuing compliance, as detailed below.

Prohibited Activities

Rocket Internet reserves for itself, in its sole and unlimited discretion, the right to determine if user activities are in violation of this policy; and it further reserves the right to cancel or limit any use of its network for any reason. By way of example, prohibited activities include, but are not limited to, attempting or accomplishing the following activities:

• Posting or disseminating unlawful material or information (e.g., child pornography or obscene material), or otherwise engaging in activity that violates of any law or regulation;
• Posting or disseminating material or information which a reasonable person could deem to be inappropriate or harmful;
• Transmission of material or files containing a virus, worm, or other harmful component;
• Interference with use of the Service or the Internet by another;
• “Hacking,” including without limitation gaining unauthorized access to any site, file, material, information, or equipment;
• Violating copyright or the intellectual property rights of others;
• Engaging in fraudulent activities, such as impersonating another, forging a digital or manual signature, or wrongfully acquiring goods or services;

The Service may not be used to breach the security of another Internet user or in any effort to gain unauthorized access to a computer, software or data. The Service may not be used in any attempt to circumvent the user authentication or security of any host, network, or account. This includes without limitation accessing data not intended for the subscriber, logging on to or using a server or account without authorization, or probing the security of other networks. Also prohibited: use or distribution of tools designed for defeating security, such as password guessing programs, cracking tools, packet sniffers or network probing tools.

Any attempt to disrupt any portion of the Service is a violation of the Policy.  The Service also may not be used to interfere with computer networking or telecommunications services to any user, host, or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to “crash” a host.  The knowing or intentional transmission or dissemination of any information or software which contains a virus or other harmful feature is also a violation.

Subscribers are responsible for any misuse of the Service associated with their account, even if the misuse was committed by a spouse, child, family member, friend, guest, employee, agent, customer, or other person with access to the account. Accordingly, subscribers are required to take steps to prevent unauthorized access to the Service and any misuse of the Service by authorized users.

Attempts to engage in prohibited activities will be treated as violations of this Policy.

Security

Subscribers are solely responsible for the security of any device connected to the Service, including as to any files or data stored on the device. Rocket Internet recommends against enabling file or printer sharing while connected to the Internet, and any files or services a subscriber elects to make available for remote access via the Internet should be password protected.  

Internet Content

Internet users assume all responsibility and risk associated with accessing and/or posting content on the Internet. Content available on the Internet may be offensive or may violate the law. Material which may be considered offensive or pornographic is widely available on the Internet, and technology is available that delivers these materials to individual computers without request. Technology is also available making it difficult to exit a website without being forwarded to additional sites. Subscribers should be aware that even inadvertent contact with certain websites could result in the automatic downloading of files containing objectionable or harmful materials. Such files may remain on the personal computer after the connection is terminated.

Rocket Internet has no responsibility or liability for any content contained on the Internet. Parents and others who wish to mitigate these risks may use a program which restricts access to offensive material on the Internet; however, no such program is 100% effective and Rocket Internet is not responsible for the effectiveness or operation of such programs.

Questions about the operation or effectiveness of such programs should be referred to the software publisher. Content questions or complaints should be addressed to the content provider.

Rocket Internet reserves for itself the right, but has no obligation, to monitor transmissions or postings made or received. Users are solely responsible for any information which they publish on the web or through other Internet services. It is their responsibility to ensure that only intended recipients receive the content. Rocket Internet reserves the right to remove or to refuse to post any information or materials deemed by it in its discretion to be offensive, indecent, or otherwise inappropriate or in violation of this Policy, regardless of whether such material or its dissemination is unlawful.

By reserving the right to remove or to refuse to post such information, Rocket Internet is not undertaking any obligation to do so and has no liability for failing to do so.

Users must ensure that all content transmitted, published, or distributed via the Service is in compliance with this Policy and assume all responsibility for the results of the transmission, publication, or distribution of any content via the Service. Rocket Internet is not responsible for, and has no liability for, any claims arising from the reproduction, publication, distribution, or display of such content through the Service.

Use of Electronic Mail

Forging, altering or removing electronic mail headers is prohibited. No reference to Rocket Internet may be included (e.g. by including “Organization: Rocket Internet” in the header or by listing an IP address that belongs to Rocket Internet) in any unsolicited email, even if the email is not sent through the Service. Except as expressly permitted in writing by Rocket Internet, you may not use the name “Rocket Internet” for your own purposes; and you may not use “Rocket Internet” in an e-mail or header in a manner that creates the inaccurate impression of employment, contractor, or other relationship with Rocket Internet or its affiliated companies; or that suggests mail has been created or approved by those companies.

Rocket Internet reserves the absolute right to refuse the registration of requested e-mail addresses, including without limitation those it deems in its sole discretion to be offensive or indecent. By reserving these rights, Rocket Internet is not undertaking any obligation to monitor the pool of e-mail addresses and has no liability for failing to do so.

“Mail bombing” (e.g. sending copies of the same or similar message) is prohibited, as is the sending of very large files or other messages with the intent to cause disruption.

Rocket Internet is not responsible for forwarding email sent to any account which has been suspended or terminated. Such email may be delivered, returned to sender, ignored, or deleted, at Rocket Internet’s sole and unlimited discretion.

Spam

SPAM is defined as unsolicited commercial email or any bulk e-mailing (unsolicited or otherwise) that risks disrupting service on our network. SPAM poses significant problems for Rocket Internet’s IP network, and significant aggravation and inconvenience for Rocket Internet’s customers.

It is Rocket Internet’s policy that SPAM on its network will not be permitted or supported. In its sole and unlimited discretion, Rocket Internet may take action (including possible termination of service) as to any Rocket Internet customer/user who it believes is:

• originating SPAM from within the Rocket Internet network, or
• providing secondary support services (including but not limited to payment processing, order fulfillment, or hosting web site associated with any SPAM, ) from the Rocket Internet network in support of SPAM originating from elsewhere,

Use of Internet Relay Chat (IRC)

Users may participate in “chat” discussions using Rocket Internet; however, it is a violation of this Policy to send messages which disrupt another user’s equipment, including software, hardware, or user display. In addition, “flooding” of chat discussions is prohibited; automated programs such as “bots” or “clones” may not be used when the account holder is not physically present at the device; and users may not maintain more than two simultaneous chat connections at one time.

Notwithstanding the foregoing, and except as otherwise described in the applicable terms and conditions, Rocket Internet does not monitor chat discussions; and in no case is Rocket Internet liable for any such communications.

Limitations on Bandwidth, Data Storage and Other Service Parameters

Most Rocket Internet IP addresses are dynamically assigned to customers, and individual assignments may change. This should have no adverse impact on typical use of the Service but may result in being unable to predict what IP address will be assigned for a given interaction. Users are prohibited from taking any action intentionally to bypass, alter, or interfere with Rocket Internet’s assignment of an IP address to any device attached to its network; and only those Subscribers who have made prior arrangements with Rocket Internet to use a static IP address may do so.

Rocket Internet may establish additional limitations as to the use of bandwidth, data storage, or other aspects of the Service, and continued use of the service may be conditioned on compliance with all such limitations. Rocket Internet reserves the right to provide information regarding billing, data consumption, service issues, sales offers, and other account information through any reasonable mechanism, including without limitation via automated message.

Rocket Internet users may not use the service in any manner that improperly restricts, inhibits, or degrades other users’ access or use of the service, or in a manner that improperly impacts or hinders Rocket Internet’s ability to monitor the service and its network infrastructure or otherwise to deliver the service.

Except as agreed in writing by Rocket Internet, no customer or user may directly or indirectly resell, share, or otherwise distribute the service or any portion thereof to any third party. This prohibition includes without limitation using the service to: provide network access to others through a dial-up connection; host shell accounts over the Internet; provide email or news services; and provide a news feed.

Rocket Internet is sold only for personal and non-commercial use. Absent Rocket Internet’s express written approval, the service may not be for commercial purposes (whether or not for profit); and may not be used to run a server. Examples of prohibited uses of a user server include, but are not limited to, running servers for mail, http, ftp, irc, and dhcp, and multi-user interactive forums.

Copyright / Intellectual Property Infringement

The federal Digital Millennium Copyright Act (“DMCA” or “Act”) directs how internet service providers address claims of online copyright infringement. Rocket Internet has a policy to suspend or terminate broadband services to account holders or subscribers who repeatedly infringe copyrights: if notices of violation are ignored or otherwise remain unresolved, it may suspend or terminate of service.

If the customer appropriately contests an infringement complaint per the DMCA, the complaint will not count toward that account’s infringement total, unless: (i) it is determined by a court that the complaint was valid; or (ii) the account holder later agrees that the complaint was valid.

Rocket Internet accommodates and does not interfere with standard technical measures to identify and protect copyrighted works, subject to the limitations of the Act.

Violation of the Acceptable Use Policy

Rocket Internet has no obligation to monitor the service or the Internet more generally but reserves the right to monitor bandwidth, usage, and content as required most effectively to operate and monitor the Service; to identify violations of this Policy or the applicable terms of service; and to protect the service and account users.  Except as necessary to manage the network, Rocket Internet does not routinely monitor the service for violation of its policies and terms of service; however, it will respond appropriately if it becomes aware of any violation. It reserves the right to investigate suspected violations of this Policy and to act based on such investigation.

Such investigation may include gathering information from the user or users involved and from the complaining party, if any; and examining material on Rocket Internet’s servers and network. During an investigation, Rocket Internet may suspend the account or accounts involved and/or remove material which potentially violates this Policy.

If Rocket Internet determines in its sole and unlimited discretion that there was a violation, its remedial actions may include, without limitation, removal of content, filtering of data over the network, and immediate suspension or termination of service. Rocket Internet reserves the right to respond to potential violation of its terms and conditions and other policies, including the acceptable use policy, in its sole and unlimited discretion, and it has no liability for any such responsive actions, or for any failure to respond.

The above actions are not Rocket Internet’s exclusive remedies, and it may take any other legal, equitable, or technical action it deems appropriate.

Rocket Internet cooperates fully in the investigation of suspected criminal violations. Such cooperation may include providing government agencies with the username, IP address, usage and access information, or other identifying information for an account. Rocket Internet may also cooperate with other broadband providers, telecommunications common carriers, or other network or computing facilities.

Upon termination of an account for any reason, Rocket Internet is authorized, but not required, to delete files, programs, data and email messages associated with the account.

The failure of Rocket Internet to take any action under this Policy in one instance shall not be construed as a waiver of any right to take such action in another instance.

Rocket Internet reserves the right to seek and obtain reimbursement for any damage or injury to its network or business, whether temporary or permanent, that is caused by the account holder or by persons using that connection. Violations of the law will be referred to the appropriate authorities.

This Acceptable Use Policy may be revised by Rocket Internet at any time.

ROCKET INTERNET SERVICE MINIMUM EQUIPMENT REQUIREMENTS

The following details the minimum technical requirements for connection to Rocket Internet service:

Operating System

Microsoft mainstream-supported Windows operating system or an Apple-supported OS X operating system and associated system hardware (processor, memory, and hard drive).

Visit the Microsoft Windows lifecycle fact sheet (https://docs.microsoft.com/en-us/lifecycle/faq/windows) or Mac OS X Support overview (https://support.apple.com/macos) for their latest operating system information.

Processor

Minimum system requirements for the latest Windows release are 1 GHz or faster with 2 or more cores on a compatible 64-bit processor. Minimum system requirements for the latest MAC OS X release include the following systems:

• MacBook (Early 2015 or newer)
• MacBook Air (Mid 2012 or newer)
• MacBook Pro (Mid 2012 or newer)
• Mac mini (Late 2012 or newer)
• iMac (Late 2012 or newer)
• iMac Pro (2017)
• Mac Pro (Late 2013 or newer)

For speeds at or above 1 Gbps, a minimum of a Quad-Core Intel Core i7 (or faster) processor or equivalent is recommended.

Memory

Minimum system requirements for the latest Windows or MAC OS X release with 4 gigabytes (GB). For speeds at or above 1 Gbps, a minimum of 16 GB of RAM is required.

Browser

Recent versions of Chrome, Firefox, Brave, Safari, or Microsoft Edge.

Network Interface (NIC) or Network Adaptor

A 10/100/1000/10000 Gigabit Ethernet interface or adapter.

• If the service provides speeds of up to 2 Gbps, a 2.5G PCIe network interface controller (NIC) or equivalent adaptor is required.
• If the service provides speeds greater than 2Gbps and up to 10 Gbps, a 10G PCIe network interface controller (NIC) or equivalent adaptor is required.

Ethernet Cable

Cat5e or Cat6 Ethernet cable to facilitate your wired connection.

• To achieve speeds above 1 Gbps over longer Ethernet cable lengths, Cat6 or Cat6a cables are required.

Wireless Networking (When applicable)

Existing Wireless adaptor capable of 802.11 g, n (Wi-Fi 4), ac (Wi-Fi 5), or ax (Wi-Fi 6)

Actual speeds experienced by the subscriber will vary depending on the number, performance, and configuration of the following:

• Number of Devices (wired & Wi-Fi)
• Hardware (Processor (Single Core, Multi-Core), RAM, Hard Drive (write speed capabilities))
• Router and connecting adapters
• Software Applications
• Web Browser/Browser Plug-ins (Flash)
• Website/Server Limitations (Not all speed test sites are capable of testing 1Gbps or above speeds)

Consult your equipment manufacturer/software developer for required upgrades, configuration updates, or troubleshooting guides for optimal performance.

Rocket Internet Credit Card Payments and Electronic Communications

1. General

SEE IMPORTANT DEFINITIONS IN SECTION 2 BELOW.

1. Rocket Internet is a fully pre-paid broadband service. Electronic payment and bill-pay via credit or debit card, or electronic funds transfer, is a condition of service. Amounts paid for the Rocket Internet service are non-refundable and cannot be pro-rated.
2. These terms and conditions apply to all payments made for Rocket Internet as well as to all Electronic Communications (whether or not in connection with payment).
3. In addition to these provisions, the Rocket Internet Privacy Policy apply to your use of any Rocket Internet website. Current copies of the policy as well as other terms governing Rocket Internet service may be found at: getrocketinternet.com/legal
4. Service with Rocket Internet is conditioned on accepting these payment provisions and on accepting Electronic Communications as to your account.
5. Rocket Internet may amend these terms and conditions at any time by posting the amendment on its website at least 30 days prior to the effective date of change.

2. Definitions

As used in these terms and conditions:

1. “Rocket Internet, ” “we,” or “us ” refers collectively to Rocket Internet and its affiliated companies.
2. “You” means you, the customer.
3. “Service” means internet services provided by or purchased through Rocket Internet.
4. “Electronic Communications” means any electronic billing and payment communications sent by Rocket Internet to you or by you to Rocket Internet, such as online/electronic access to statements and messages relating to billing or payment, disclosures, notices and other communications regarding service. Electronic Communications are the sole mechanism by which payment and billing information will be communicated by Rocket Internet.
5. “Credit cards” includes both credit cards, debit cards, and any other electronic payment mechanism accepted by Rocket Internet.

3. Authorization

By entering your Credit Card information:

1. You are stating that you are an authorized user of the credit card and that the associated information entered (account holder name, account number, billing address, etc.) is accurate.
2. You authorize Rocket Internet automatically to charge the amount you have requested to your credit card and to use commercially reasonable steps to process charges.

4. Charges

1. For each transaction, in addition to the charge you have authorized, your credit card issuer and network may assess their customary transaction or handling charge, if any.
2. If a charge is declined or reversed by the credit card issuer or network, or otherwise fails for any reason, Rocket Internet services are subject to immediate cancellation without notice. It is therefore important to update your payment information as appropriate.
3. In addition to the foregoing, if payment is declined or reversed you agree to pay us a service charge and to reimburse us for all reasonable costs of Your credit card issuer may also assess its customary charge for such transactions.
4. If your credit card issuer or network does not honor an online payment transaction, then we reserve the right to reprocess the payments as needed, to charge the amount of any such transaction to your account, and/or to collect the amount from you in some other way.

5. Confirmation of Payment

By purchasing Rocket Internet, you consent to receive a one-time confirmation electronically to the email address you have provided to us and to e-mailed payment confirmation of each payment when made.

6. Technical Requirements for Electronic Communications

1. In order to make credit card payments online or receive Electronic Communications, you must have access to a personal computer with a 128 bit JavaScript enabled browser, internet access and a valid email account supported by software that enables you to receive Electronic In order to store Electronic Communications on paper, you will need a printer connected to your computer. You also may store them in your offline files or in an electronic storage device. Rocket Internet is not required to provide paper copies of any Electronic Communication you have previously authorized.
2. You agree to provide us, and keep current, a valid email address and mobile phone number. Failure to do so waives any claim you may have based on failure to receive notifications.
3. By authorizing a credit card payment online, or by requesting Electronic Communications, you confirm that your system meets these requirements, that you have the capability to access and download or print electronic disclosures, and that your email address is current and valid.

7. “Electronic Only” Communications

You understand and agree that Rocket Internet will provide you with communications exclusively online as Electronic Communications. Information on your account will be available online.

© 2025 Rocket Internet

Privacy Policy

Last updated July 2025

Rocket Internet (hereinafter “Rocket Internet,” “we”, “us” or “our”) provides broadband services to end-user customers. This Privacy Policy describes how we process information collected through our broadband services, digital or online properties, or services that link to this Privacy Policy, including Rocket Internet websites, apps, and social media pages, as well as our marketing activities and other activities described in this Privacy Policy (collectively, the “Service”).

Rocket Internet may provide additional or supplemental privacy policies as to specific products or services, at the time we collect personal information.

Personal information we collect

Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:

• Contact data, such as your first and last name, email address, address, and phone number.
• Customer account/registration information, such as customer or account number, login credentials, driver’s license number, social security number, premium service subscription information, demographic information, and other information you upload to your account with us;
• Communications data based on our exchanges with you, including when you contact us through the Service, social media, or otherwise. We may also collect audio recordings of customer calls.
• Commercial information, such as products or services purchased, obtained, or considered, billing/payment information, and purchasing or consuming histories and/or tendencies;
• Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
• Promotion data, including information you share when you enter a competition, promotion or complete a survey. Please note that each such promotion may be governed by its own specific rules in addition to those herein. In addition, if you participate in a sweepstakes, contest or giveaway through the Service, we may ask you for additional information, for example to notify you if you win or not, to verify your identity, determine your eligibility, and/or to send you prizes. In some situations, we may need additional information as a part of the entry process, such as a prize selection choice. Sweepstakes and contests are voluntary, and we recommend you read the rules and other relevant information for each contest or other promotion you enter.
• Personal information we infer from other personal information about you and other information that we process, including information we obtain from other sources.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Third-party sources. We may obtain personal information falling within one of the categories identified above from third-party sources, such as:

• Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
• Partners, such marketing partners and event co-sponsors.
• Business transaction partners. We may receive personal information in connection with an actual or prospective business transaction. For example, we may receive your personal information from an entity we acquire or are acquired by, a successor, or assignee or any party involved in a business transaction such as a merger, acquisition, sale of assets, or similar transaction, and/or in the context of an insolvency, bankruptcy, or receivership.

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:

• Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
• Precise geolocation data when you authorize our Service to access your device’s location.
• Communication interaction data such as your interactions with our emails or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.

For more information concerning our automatic collection of data, please see the “Tracking Technologies” section below.

Tracking Technologies

Some of the automatic collection described above is facilitated by the following technologies:

• Cookies, small text files that websites store on user devices that allow web servers to record users’ web browsing activities and remember their submissions, preferences, and login status as they navigate a site. Cookies used on our sites include both “session cookies” that are deleted when a session ends, “persistent cookies” that remain longer, “first party” cookies that we place, and “third party” cookies that our third-party business partners and service providers place.
• Local storage technologies, like HTML5, provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications.
• Web beacons, also known as pixel tags or clear GIFs, are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
• Session-replay technologies, such as those provided by Microsoft that employ software code to record users’ interactions with the Services in a manner that allows us to watch video replays of those user sessions, help us understand your use of the services and to improve service delivery. The replays include users’ clicks, mobile app touches, mouse movements, scrolls, and keystrokes/key touches during those sessions. Learn more about Microsoft Clarity and learn how to opt out (as applicable) at https://learn.microsoft.com/en-us/clarity/faq#about-clarity
• Chat technologies, such as those provided by Inteserra, may employ cookies and software code to operate the chat features that you can use to communicate with us through the Service. Any such third parties may access and use information about webpages visited on our website, your IP address, your general geographic information (e.g., city, state), and other personal information you share through online chats for the purposes described in this Privacy Policy.

For information concerning your choices with respect to the use of tracking technologies, see the “Your Choices” section below.

How we use your personal information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

Service delivery and operations. We may use your personal information to:

• provide the Service;
• enable security features of the Service;
• establish and maintain your user profile on the Service;
• communicate with you about the Service, including by sending Service-related announcements, updates, security alerts, and support and administrative messages;
• communicate with you about events, sweepstakes, or promotions in which you participate; and
• provide support for the Service, and respond to your requests, questions and feedback.

Service personalization, which may include using your personal information to:

• understand your needs and interests;
• personalize your experience with the Service and our Service-related communications; and
• remember your selections and preferences as you navigate webpages.

Service improvement, research, and analytics. We may use your personal information to analyze your usage of the Service, improve the Service, improve the rest of our business, help us understand activity on the Service, including which pages are most and least visited and how visitors navigate the Service, as well as user interactions with our emails, and to research and develop new products and services. For example, we use Google Analytics for this purpose. You can learn more about Google Analytics and how to prevent its use relating to your use of our sites here: https://tools.google.com/dlpage/gaoptout?hl=en

Marketing and advertising. We, our service providers, and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes.

• Direct marketing. We may send you direct marketing communications and may personalize these messages based on your needs and interests. You may opt-out of our marketing communications as described in the “Opt-Out Of Marketing” section.
• Interest-based advertising. We and our third-party advertising partners may use cookies and other tracking technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Service, our communications, and other online services over time, and use that information to serve online ads focused based on the information collected. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the “Your Choices” section.

Events, sweepstakes, and promotions. We may use your personal information to:

• administer sweepstakes and promotions;
• communicate with you about sweepstakes or promotions in which you participate; and
• contact or market to you after collecting your personal information at an event.

Compliance and protection. We may use your personal information to:

• comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, investigations or requests from government authorities;
• protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
• audit our internal processes for compliance with legal and contractual requirements or our internal policies;
• enforce the terms and conditions that govern the Service; and
• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

We may create aggregated, de-identified and/or anonymized data from your personal information and that of other individuals whose personal information we collect. We do so by removing information that makes the data identifiable as to you, and we will not attempt to reidentify any such data. We may use this aggregated, de-identified and/or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

Further uses. In some cases, we may use your personal information for further uses, in which case we will ask for your consent to use of your personal information for those further purposes at the time and if they are not compatible with the initial purpose for which information was collected.

Retention. We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements; to establish or defend legal claims; or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.

How we share your personal information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy, in other applicable notices, or at the time of collection.

Affiliates. Our corporate parent, subsidiaries, and affiliates.

Service providers. Third parties that provide services on our behalf or help us operate the Service or our business (such as Internet service providers, hosting, information technology, construction and installation contractors, customer support, collection agencies, email delivery, marketing, consumer research and website analytics).

Advertising partners. Third-party advertising companies for the interest-based advertising purposes described above.

Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so.

Partners. Third parties with whom we partner, including parties with whom we co-sponsor events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you.

Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.

Business transferees. We may disclose personal information in the context of actual or prospective business transactions (e.g., investments in Rocket Internet or our affiliate companies, financing of Rocket Internet, stock offerings, or the sale, transfer or merger of all or part of our business, assets, or shares), for example, we may need to share certain personal information with prospective counterparties and their advisers. We may also disclose your personal information to an acquirer, successor, or assignee of Rocket Internet or one of our affiliated companies, as part of any merger, acquisition, sale of assets, or similar transaction, and/or in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.

Your choices

In this section, we describe the rights and choices available to all users.

Access or update your information. If you have registered for an account with us through the Service, you may review and update certain account information by logging into your account.

Opt-out of communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you choose to opt-out of marketing-related emails, you may still receive non-marketing emails (e.g., communications related to your account or services with Rocket Internet).

Cookies and other technologies. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Service may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org. You can also configure your device to prevent images from loading to prevent web beacons from functioning

Blocking images/clear gifs. Most browsers and devices allow you to configure your device to prevent images from loading. To do this, follow the instructions in your particular browser or device settings.

Advertising choices. You may be able to limit use of your information for interest-based advertising through the following settings/options/tools:

• Browser settings. Changing your internet web browser settings to block third-party cookies.
• Privacy browsers/plug-ins. Using privacy browsers and/or ad-blocking browser plug-ins that let you block tracking technologies.
• Platform settings. Certain platforms offer opt-out features that let you opt-out of use of your information for interest-based advertising. For example, you may be able to exercise that option for Google and Facebook, respectively, at the following websites:
  • Google: https://adssettings.google.com/
  • Facebook: https://www.facebook.com/about/ads
• Ad industry tools. Opting out of interest-based ads from companies that participate in the following industry opt-out programs:
  • Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp.
  • Digital Advertising Alliance: https://optout.aboutads.info/.
  • AppChoices mobile app, available at https://www.youradchoices.com/appchoices, which will allow you to opt-out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance.
• Mobile settings. Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.

You will need to apply these opt-out settings on each device and browser from which you wish to limit the use of your information for interest-based advertising purposes.

We cannot offer any assurances as to whether the companies we work with participate in the opt-out programs described above.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

Close your account.  If you wish to request to close your account, please contact us.

Other sites and services 

The Service may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

Security

We employ technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

International data transfer

We are headquartered in the United States and may use service providers (e.g., cloud storage) that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

Children

The Service is not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service or other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Service after the effective date of any modified Privacy Policy indicates your acknowledging that the modified Privacy Policy applies to your interactions with the Service and our business.

How to contact us

To reach Rocket Internet, you can call (Phone: 1-833-723-4010 TTN: 419-828-0024), email (support@getrocketinternet.com) or use the online chat function.

Billing Terms & Conditions

Rocket Internet is a pre-paid broadband internet service. All charges and fees, including the monthly recurring service fees, are billed and due before service is provided. Amounts for service are non-refundable and not subject to being pro-rated.

If payment is not made as due, Rocket Internet may cancel your service with no notice; if service is continued or reinstated, additional fees may apply for reconnection. Prices for services are subject to change; provided, however, Rocket Internet will provide reasonable notice of any price change.

If you are leasing equipment (e.g., modem) from Rocket Internet, you may be charged a restocking fee at disconnection or termination of service.

You are responsible for returning all Rocket Internet equipment within ten (10) business days of account termination; and if you fail to do so, you will be charged for the equipment.  Customer must pay that charge, and any other amounts and owing amounts, within five (5) business days of accrual. Failure to do so may result in collections action against the customer by Rocket Internet.

Rocket Internet makes every effort to bill subscribers correctly; however, we recognize that billing errors do occur. As a subscriber, you can call regarding a billing concern (Phone: 1-833-723-4010 TTN: 419-828-0024) and Rocket Internet will make every effort to resolve your concern. If you wish to dispute the amount charged, you must follow the following process.

1. You must state in writing the circumstances of the dispute. The correspondence must be received within 60 days after the billing date on which the disputed charge was billed, and the communication should be sent to Rocket Internet via email to support@getrocketinternet.com. Include the subscriber’s name, the account number, the date of charge in dispute, the amount of the disputed charge, and an explanation of why the charge is disputed.
2. Unless the issue has been resolved within 30 days, Rocket Internet will acknowledge via email to the address of record for the subject account.
3. If the issue is not resolved, Rocket Internet will conduct a reasonable investigation and within no more than 60 days of receiving the letter either explain via email why the bill is correct, or correct the error. If the bill is correct, Rocket Internet will include in its response any documentation on which it relied in coming to its determination.
4. If the subscriber continues to have problems with the disputed charges, he or she may seek legal advice or contact a consumer protection agency.

ROCKET INTERNET RESIDENTIAL ACCESS SERVICE DISCLOSURES

Consistent with FCC regulations , Rocket Internet provides this information about our broadband Internet access services. If you have questions about this information, you may contact us via email at support@getrocketinternet.com or 1-833-723-4010 (TTN: 419-828-0024).

NETWORK PRACTICES

General description. Rocket Internet uses reasonable nondiscriminatory network management practices to improve performance on our network and deliver quality connection for all users. We continually monitor network and traffic patterns and make necessary changes to maintain and improve overall network performance, and we do not target any specific content, application, service, or device. That said, as technology develops, traffic increases, and network management issues arise, additional or new network management practices may be required to deliver a high-quality connection for our customers; we will update these disclosures as necessary.

We encourage you to review these disclosures and all related documents and disclosures on a regular basis.

Related documents and disclosures. In addition to the terms herein, use of Rocket Internet service is also governed by:

• Rocket Internet Acceptable Use Policy
• Rocket Internet Residential Terms and Conditions of Service
• Rocket Internet Broadband Labels
• Rocket Internet Minimum Equipment Requirements
• Rocket Internet Privacy Policy

Each of these documents is linked and collected for your convenience at www.getrocketinternet.com/legal. These documents contain essential information regarding Rocket Internet service and its use but may be subject to updates and revisions as the service changes. We encourage you to review them on a regular basis.

Congestion Management. This section describes any network management practices used to address congestion on the Rocket Internet network.

Congestion management practices used. Real-time traffic review and proactive engineering. Rocket Internet designed, built, and maintains a system engineered to avoid network congestion and so eliminate the need for reactive congestion management. It does real-time monitoring and uses application/protocol agnostic means of maximizing performance for its customers.

If monitoring shows risk for future congestion, Rocket Internet engineers and implements a proactive solution; as noted above, if unanticipated technological or other developments require implementation of active congestion management, these disclosures will be updated and Rocket Internet will provide details of such program to customers.

Types of traffic affected. Congestion, where it occurs, affects all types of network traffic. As noted above, Rocket Internet works across its network to improve performance and eliminate risks of network congestion and its practices do not target any specific traffic.

Purposes of congestion management practices. Rocket Internet’s overall goal is to engineer, install, and maintain its system to deliver full access to its network, eliminate congestion, and avoid the need for reactive congestion management. The Rocket Internet network, working as designed, would meet or exceed the demand created by highest bandwidth users during periods of peak network traffic. Should a reactive congestion management program be implemented in the future, Rocket Internet will notify its customers of the program and update these disclosures.

Congestion management criteria. Our network performance is monitored in real time to avoid rather than react to problems. Should this monitoring reveal the potential for future congestion, Rocket Internet works to engineer and implement a solution to eliminate that risk. Should new technologies or unforeseen developments require any active congestion management program, Rocket Internet will update these disclosures and notify its customers of the program and the criteria under which this congestion management will be implemented.

Effects on end user experience. Rocket Internet’s approach is intended to have no noticeable impact on end-user experiences. Should new technologies or unforeseen developments make it necessary to implement an active congestion management program, Rocket Internet will update these disclosures and notify its customers of the program and the likely impact on user experiences.

Typical frequency of congestion. As noted above, the Rocket Internet network is engineered to eliminate rather than merely manage congestion in most situations. Noticeable congestion therefore should not occur within the network as designed. However, Rocket Internet monitors network performance in real time; if that reveals an issue, and specifically reveals regular congestion problems on its network, Rocket Internet will update these disclosures, describe the frequency and cause of congestion, and otherwise notify its customers of the extent of Rocket Internet’s program to address congestion.

Application-Specific Practices. This section discloses any application-specific practices we use, as described below.

Management of specific protocols or protocol ports. As part of its network security, Rocket Internet has an inbound filter on port 25 (SMTP – Simple Mail Transfer Protocol) restricting access to the Rocket Internet Email Server; an inbound block on port 161 (SNMP – Simple Network Management Protocol); and an inbound block on port 445 (NetBIOS – Network Basic Input/Output System).

Rocket Internet does not otherwise employ practices that affect specific protocols or ports. That said, internet traffic may broadly be categorized as time-sensitive and non-time-sensitive, based upon the relative impact any traffic congestion or intervention would have on the customer’s online experience. Therefore, as necessary to ensure network and end user security and as otherwise described below, where specific protocols or ports relate to customer uses uniquely sensitive to normal fluctuations in traffic, Rocket Internet may take steps to manage traffic as to those protocols and/or ports, to make sure customers are able to access those uses. Should that be necessary, Rocket Internet will update these disclosures and specify how it is managing specific protocols or protocol ports.

Modification of protocol fields. Rocket Internet does not modify protocol fields.

Applications or classes of applications inhibited or favored. Subject to the foregoing, Rocket Internet’s congestion avoidance and other management practices are application and protocol agnostic and are not designed to inhibit or favor any application or class of application.

Device Attachment Rules. This section addresses any limitations on attaching lawful devices to our network.

General restrictions on types of devices to connect to network. The computer in which the Service is installed must meet the minimum requirements set forth in Rocket Internet Minimum Equipment Requirements, linked at www.getrocketinternet.com/legal

Customer-Owned Modems. Modems are available from Rocket Internet for a fee, or Customers can provide their own equipment if that equipment is compatible with Rocket Internet’s system and network equipment (hybrid-coaxial or GPON). Currently, most of Rocket Internet’s network uses hybrid-coaxial infrastructure. Below is a table of some modem models compatible with the hybrid-coax network. These are supported by Rocket Internet: once they are operational on its network, Rocket Internet will manage firmware on those devices. 

Other modem models may provide some functional connection to the Rocket Internet hybrid-coax network, but Rocket Internet will not provide support and will not manage firmware on those devices. In addition, if a manufacturer completely ceases its support for a modem model, this impacts necessary security updates and may render the device incompatible with the Rocket Internet network — Rocket Internet has no control over this and cannot predict when this might occur. Incompatible devices are not permitted on the Rocket Internet network based on security concerns.

Rocket Internet service in GPON areas uses equipment that is not compatible with the modems currently available for sale to and installation and use by individual customers. These devices must be professionally installed; as a result, Rocket Internet does not support customer self-installation of GPON compatible modems.

In addition, technology changes rapidly, so the equipment using and connecting via that technology is also subject to change. Because there are different technologies (e.g., coaxial, hybrid, fiber optic) involved in the delivery of broadband, not every listed modem will work in every customer location. Before purchasing a modem, review the list of supported modems to determine whether a specific modem model is compatible with the network in your area.

If you have additional questions or concerns about modem compatibility, contact Rocket Internet customer service at support@getrocketinternet.com or 1-833-723-4010 (TTN: 419-828-0024).

Network and End User Security. This section outlines practices we use to maintain network and user account security.

E-Mail Practices and triggering conditions.

SMTP traffic (mail clients): Direct customer e-mail traffic (SMTP) using dynamically-assigned IP addresses is allowed only through Rocket Internet’s e-mail platform. This prevents SPAMMERS from exploiting these computers as a relay for illicit e-mail traffic. These customers may receive e-mail into a client (i.e. Outlook Express) via POP3, but they may not send outbound mail through another server.

Infected messages: Rocket Internet employs industry standard virus scanning and prevention techniques for e-mail inbound from the public network. Should an e-mail message be found to contain a virus or other harmful content, the message will be deleted without notification given to either the sender or the intended recipient(s).

Network security practices and triggering conditions. Rocket Internet uses a variety of industry standard practices to protect our network from harmful attacks.

Traffic monitoring: “Malware” or “spyware” (e.g., Viruses, worms, Trojans) pose a significant threat to our network and user accounts. To minimize these threats, Rocket Internet monitors the activity and traffic patterns of its network. If we reasonably determine that originating traffic is risk for the network or user accounts, we suppress the flow of some or all of the traffic from that user until we reasonably determine the traffic has ceased or is legitimate and not a risk.

Connection limits: Rocket Internet limits the number of simultaneous connections for any modem during an online session at 1,500. As context, experience indicates a typical user utilizes about a dozen simultaneous connections during a session. By implementing connection limits, Rocket Internet is able to provide high-quality connections for its customers while providing a means of identifying and defending against malicious attempts to harm the network or user accounts.

PERFORMANCE CHARACTERISTICS

General Service Description. Rocket Internet service includes wiring, a cable modem (unless provided by the customer), and a network interface card (NIC) for the personal computer, if required. Rocket Internet serves as a local Internet service provider (ISP), and its services enables subscribers to access Internet content, applications, and services of their choice.

Service technology. Rocket Internet services use a hybrid fiber-coaxial (HFC) network using the Data Over Cable Service Interface Specification (DOCSIS). Service is provided using a Cable Modem Termination System (CMTS), hardware in Rocket Internet’s local network that acts as a gateway to the Internet for modems located at the customer premises. Modems in turn are used to access the Rocket Internet network. This is a shared network, which means that our customers share upstream and downstream bandwidth.

Expected and Actual Speeds and Latency.

Expected performance. Rocket Internet provides residential customers with a variety of Internet plans from which to choose, each of which provides different features and download and upload speeds. You can review available service plans and products, including the “up to” transfer speeds for each offering, at the point of sale for Rocket Internet and at the links provided at www.getrocketinternet.com/legal.

Speed. Rocket Internet provisions your modem and engineers its network so that its Subscribers can enjoy the speeds to which they subscribe; however, conditions outside its control may affect service speed. Rocket Internet advertises and sells based on the service tier to which a customer subscribes. The maximum engineered speed, measured at the point of demarcation (i.e., the point exterior to the residence at which the network equipment is continuously owned, maintained, and controlled by Rocket Internet) meets or exceeds the speed advertised. Accordingly, the speeds advertised for the Service reasonably describe the network upload and download speeds that you are likely to experience from a wired connection and under real-world conditions. Please note that your signal at modem may be degraded by a number of factors after the demarcation point, notably internal wiring and configuration of customer equipment.

If you believe that your service is not meeting the advertised speed to the demarcation point, please contact Rocket Internet so it can determine if an issue on its network is interfering with your level of service.

Latency. Latency is the time it takes for data to move over a network. It is primarily a function of the distance between two points of transmission, but it can also be affected by the quality of the networks used in transmission. The amount of latency generally has no noticeable impact on everyday Internet usage (it is typically measured in milliseconds, or thousandth of a second).

Latency depends on any number of factors—for example, the network distance a data packet travels between a customer’s computer and intended destination, and the number and variety of networks it will cross. Also, to improve the customer experience, Rocket Internet actively manages packet routing to minimize the time it takes information to travel to the destination and back again. Therefore, it is not possible to provide customers with a single precise figure for expected latency.

Actual speed and latency performance. Actual speed performance will vary depending upon network conditions and other factors. For example, broadband performance “in real life” would be affected by the performance characteristics of the connected device or local area network (“LAN”) device (e.g., home WiFi router), and by the performance of edge content and applications providers the consumer is accessing. Actual performance of Rocket Internet’s internet service in most cases will conform to the FCC’s national wireline broadband Internet speed and latency report. That report shows cable-based internet services deliver mean download speeds that are within 93% of advertised speeds during non-peak hours, and 85.7% of advertised speeds during peak hours. As to latency, FCC has reported that customers typically experience average latency delays of 28 milliseconds, increasing by an average of 30 milliseconds during peak hours.

Suitability of the Service for Real-time Applications. Rocket Internet service is generally suitable for the real-time applications used by most residential customers (e.g., messaging, voice applications, video chat applications, gaming, and media streaming).

Specialized or Non-BIAS Services.

Non-BIAS services offered to end users. Rocket Internet may offer managed services over its network, which would share network capacity with the high speed Internet services.

Effects of specialized services on availability and performance of broadband Internet access service. If such managed services do not provide general access to the Internet, but only over Rocket Internet’s own network, those services may be treated by Rocket Internet differently from broadband internet access services; for example, non-BIAS services may not count against the data allowance (if applicable). Offering of these services otherwise has no effect on the availability and performance of our Rocket Internet service.

COMMERCIAL TERMS

Prices. Rocket Internet offers several service packages to provide customer options based on different needs. Detailed performance and pricing information is available on the service labels shown at the Rocket Internet point of sale and otherwise linked at www.getrocketinternet.com/legal.

Data Allowance and Usage-based Fees. Consistent with applicable terms of service for each customer, Rocket Internet may establish data allowance limits and additional data may be provided for a charge. If allowances are established, the limits would vary by service tier, generally increasing as the nominal download speed of the tier increases. Usage that exceeds the purchased allowance may result in the subscriber being allocated additional data at an additional charge for that billing month, and those charges would be billed at a flat rate (no partial allotments would be made), and at the end of the billing month, the subscriber’s data allowance would return to that specified for their service tier.

See www.getrocketinternet.com/legal for additional information.

Fees at account termination. As otherwise stated in the applicable terms and conditions of service, Rocket Internet may charge a customer for early termination of service if a customer is under contract for a fixed term. In addition, customers leasing equipment from Rocket Internet may be charged a fee for restocking and refurbishing equipment, and also are subject to a charge if equipment is kept rather than returned.

Specific fees and other charges applicable at termination, if any, are available at the Rocket Internet point of sale and otherwise at the broadband service labels linked at www.getrocketinternet.com/legal.

Privacy Policies.

The Rocket Internet privacy policy is incorporated herein and linked for your convenience at www.getrocketinternet.com/legal.

Inspection of network traffic. As noted above, Rocket Internet routinely monitors its network and traffic to maintain performance and network security, including without limitation to identify and quarantine the “Malware” or “spyware” that threatens customer network access and account security. For example, virus scanning and prevention techniques are used on the Rocket Internet e-mail platform for mail inbound from the public network.

Storage of network traffic information. Per the applicable privacy policy, Rocket Internet may store broad categories of network traffic information (e.g., web browsing, email, entertainment). This data helps Rocket Internet monitor and predict trends in usage so the network can be ready and services can most effectively be provided.

Provision of network traffic information to third parties. Subject to the applicable terms and conditions of service, Rocket Internet may provide the broad categories of network traffic information on an anonymized basis to third parties (e.g., police agencies, government regulators, CableLabs) for the purpose of aiding Rocket Internet in creating new products for customers and providing other customer service; analyzing usage trends and bandwidth management; provisioning our broadband Internet access service; and, as applicable, complying with local, state, and federal legal requirements.

Use of network traffic information for non-network management purposes. Rocket Internet does not use network traffic information for non-network management purposes.

Website and Subscriber Privacy. Rocket Internet collects and stores information from many sources as it relates to providing and maintaining service to its customers; generally, this data is only used directly to improve customer service and experience, in support of Rocket Internet’s products and services, pursuant to consent from the customer, or under compulsion of law. Further details found at the Rocket Internet privacy policy linked at www.getrocketinternet.com/legal.

Redress Options. If you have questions about Rocket Internet service, please email company at support@getrocketinternet.com or call 1-833-723-4010 (TTN: 419-828-0024). Additional information about Rocket Internet’s contact information and processes is linked at www.getrocketinternet.com/legal.

This section discloses redress options for end-users and edge providers. For all complaints, we will provide an initial response within 15 business days of receipt. We will attempt to resolve complaints informally, escalating the matter to senior management if needed.

End-user complaints and questions: Users may contact Rocket Internet concerning their service via Internet chat or email. Callers will be able to leave a message for later response; live chat and e-mails are answered during normal business hours; 24/7 access is provided via automated chat.

Edge provider complaints and questions: Edge providers may also contact Rocket Internet via the contact information maintained by the American Registry for Internet Numbering (“ARIN”) with questions concerning Rocket Internet’s high speed Internet access service. Or, contact may be initiated email at support@getrocketinternet.com or 1-833-723-4010 (TTN: 419-828-0024).